Product Owner - Contact Center Run

Job Posting End Date: March 16

When you join the team at Unum, you become part of an organization committed to helping you thrive.

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide: 

• Award-winning culture 

• Inclusion and diversity as a priority 

• Performance Based Incentive Plans

• Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability 

• Generous PTO (including paid time to volunteer!) 

• Up to 9.5% 401(k) employer contribution 

• Mental health support 

• Career advancement opportunities 

• Student loan repayment options 

• Tuition reimbursement

• Flexible work environments 

*All the benefits listed above are subject to the terms of their individual Plans.

And that’s just the beginning…  

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today! 

General Summary:

The Product Owner, Contact Center Run leads delivery for a high-performing Agile team supporting several of our contact centers. This role is primarily focused on Run, managing a high-volume backlog of enhancements and production changes to ensure operational stability and continuous improvement.

The Product Owner partners closely with business and technology stakeholders to prioritize work, maintain backlog integrity, and ensure operational readiness for new capabilities. In addition to Run execution, this role contributes to discovery efforts for future Grow initiatives, identifying larger opportunities that may require funding and strategic roadmap alignment. Success in this role requires strong decision-making, stakeholder influence, independence, and the ability to balance operational demands with longer-term platform health.

Job Specifications:

• Strong understanding of Contact Center ecosystems

• Experience with Amazon Connect telephony platform and/or IVR technologies required; Verint experience helpful

• Demonstrated experience serving as a Product Owner in an Agile environment

• Proven ability to manage high-volume backlogs in operational (Run) environments

• Strong communication skills with ability to translate technical concepts to non-technical audiences

• Ability to influence without authority and effectively partner across business and IT

• Self-starter with demonstrated initiative and ability to work independently

• Product Owner certification (PSPO, CSPO, POPM) preferred

• Bachelor’s degree preferred or equivalent combination of education and experience

Principal Duties & Responsibilities:

• Own, prioritize, and maintain a well-defined and groomed product backlog aligned to business and technology roadmaps

• Translate business needs into clear features and user stories with defined acceptance criteria

• Lead delivery for a high-volume Run environment, ensuring quality, predictability, and value realization

• Represent both business and technical bodies of work, including items required for long-term platform integrity

• Establish and track product, operational, and adoption KPIs

• Ensure operational readiness prior to deployment of new capabilities into production

• Partner with stakeholders to assess requests and appropriately route larger initiatives toward Grow funding opportunities

• Monitor benefit realization and incorporate feedback into backlog prioritization

• Provide transparency into roadmap health, progress, risks, and trade-offs

• Engage actively with cross-functional stakeholders, influencing decisions and driving alignment

#LI-TS1

~IN1

Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.

The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.

$89,400.00-$183,500.00

Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not.  All benefits are subject to the terms and conditions of individual Plans.

Company:

Unum