Product Owner

What you'll be doing 

You’ll be joining CIBC’s ECRM Enablement team, responsible for delivering enhancements to optimize frontline productivity and growth, aligned to CIBC’s enterprise architecture roadmap. As a Product Owner, you’ll lead small and medium end-to-end project implementation and act as a subject matter. You’ll ideate and collaborate with a diverse team to create and build flexible, innovative solutions that deliver a best-in-class client experience. 

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-2 days per week on-site, while other days will be remote.

How you'll succeed 

• Own the product backlog – Create and maintain a prioritized backlog for the Loyalty platform, ensuring alignment with business objectives and customer needs.  

• Translate strategy into delivery – Convert high-level requirements and business objectives into clear user stories with well-defined acceptance criteria.  

• Drive agile execution – Lead sprint planning, backlog refinement, and other agile ceremonies to ensure smooth delivery.  

• Collaborate across teams – Work closely with Marketing, Technology, Data, and Customer Experience teams to deliver Salesforce capabilities such as Journey Builder flows, Automation Studio processes, and audience segmentation.  

• Stakeholder engagement – Keep stakeholders informed and engaged throughout the delivery lifecycle, managing competing priorities effectively.  

• Monitor and communicate progress – Report on pod progress, risks, and dependencies in a clear, structured way.  

• Mentor and lead – Support end-to-end project implementation as a subject matter expert and foster a collaborative, high-performing team culture. 

Who You Are 

• You put our clients first. You engage with the purpose of finding the right solutions. You go the extra mile because it is the right thing to do. 

• You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends. It’s an asset if you have experience with Agile methodologies, and Application and/or Architecture Development. 

• Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard. 

• You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results. 

• You look beyond the moment. You make decisions and take actions that will make a difference today and tomorrow. You proactively seek new solutions to overcome all obstacles. 

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability. 

Skills & Experience 

• You can demonstrate 2 to 3 years of work experience with Salesforce Marketing Cloud or Loyalty Management; strong willingness to deepen expertise, product ownership, digital marketing, technology delivery, or marketing operations. 

• You can demonstrate 2 to 3 years of work experience in product ownership, digital marketing, technology delivery, or marketing operations, writing user stories and managing product backlogs in an agile environment. 

• Strong communication and stakeholder engagement skills; ability to translate business needs into technical requirements. Curiosity and passion for customer engagement, and marketing technology. 

• You have an undergraduate degree required; product, marketing, or Salesforce certifications considered assets. 

• Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise.

• You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.

• You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.

• You act like an owner. You thrive when you're empowered to take initiative, go above and beyond, and deliver results.

• Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.