Product Owner ( BA )

About Cigna Healthcare :

Cigna Healthcare is a global health service company dedicated to transforming healthcare. With roots in the U.S. and operations in over 30 countries, we serve more than 180 million customers and patients worldwide. Ranked 13th on the Fortune 500 in 2025, Cigna is recognized as one of the most trusted and influential names in the industry.
Our mission is to improve the health, well being, and peace of mind of those we serve.

Cigna Saudi Arabia, a branch of Cigna Worldwide Insurance Company, and the first foreign company license by Insurance Authority in KSA, is committed to delivering best-in-class health solutions aligned with Vision 2030.

You’ll join a globally recognized organization where trust, clear communication, and a positive culture shape how we work. Our leaders are consistent, approachable, and supportive, helping you maintain balance while doing meaningful work.

We look for people who thrive in collaborative environments, care about meaningful change, and want to grow in a company that puts people first. At Cigna Healthcare, your work contributes to better care experiences and supports customers through important moments in their lives.

About the role :

Key Responsibilities:

• Product Lifecycle Ownership: Oversee the end-to-end lifecycle of health insurance products, ensuring alignment with customer needs, regulatory requirements, and business objectives.
• Value Chain Alignment: Ensure that product features, enhancements, and systems align with the broader value chain and the strategic direction of the business.
• Business and Technology Collaboration: Act as the primary liaison between business stakeholders and technology teams. Collaborate with cross-functional teams (including operations, compliance, marketing, and IT) to ensure successful product development and delivery.
• Backlog Management: Maintain and prioritize a product backlog in collaboration with technology scrum teams. Provide necessary business input to inform and refine development roadmaps.
• Prioritization & Balancing Demands: Balance competing demands from business stakeholders and internal capabilities, making data-driven decisions to drive product and process improvements.
• Stakeholder Engagement: Work closely with internal stakeholders, including business leaders, marketing, and customer service teams, to gather feedback and ensure alignment of product features with customer needs and market trends.
• Continuous Improvement: Identify and implement improvements in product development, process flows, and technology systems to enhance operational efficiency and customer satisfaction.
• System Knowledge & BAU Management: Be the expert on the current business-as-usual functions and systems, ensuring that ongoing product performance is maintained while driving future enhancements.
• Metrics & KPIs: Define and track product success metrics and KPIs, ensuring that products meet customer expectations and business goals.
   

Qualifications:

• Bachelor’s degree in business, Health Insurance, Computer Science, Engineering, or a related field (or equivalent experience).
• 3 - 5 years working as Business Analyst or Product owner ideally within the health insurance or healthcare industry.
• Familiarity with agile methodologies, including backlog management and sprint planning, Agile SAFE Framework.
• Experience balancing business needs with internal development capabilities to drive product improvements.
• Excellent collaboration and communication skills, with the ability to work across business, technology, and operational teams.

Skills :

• Strong analytical skills and the ability to make data-driven decisions.
• Familiarity with product management tools such as JIRA or similar platforms.
• Experience with health insurance product development, claims systems, or regulatory compliance.
• Familiarity with customer journey mapping, user experience design, or UX/UI principles.
• Understanding of emerging trends in health tech and insurance technology.
• Any Higher Education/Certifications in Product Ownership is desirable.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.