Product Operations Manager

What You'll Do

The Product Operations Manager will own the systems, workflows, and frameworks that make the Product organization more effective and more consistent. This is an organizational impact role; you'll be building infrastructure that scales with the team, reducing friction that slows good work down, and raising the operational maturity of a product org that is actively growing and transforming. Strong candidates will have a builder's mindset and be more interested in designing repeatable systems than in handling one-off requests.

Product Lifecycle & Release Operations

• Design and maintain intake and discovery frameworks so that scoping and approval are structured and repeatable
• Own the release calendar and act as the operational lead for GA releases across Product, Product Marketing, Engineering, and Support
• Partner with Product Marketing to establish beta program frameworks covering eligibility, feedback collection, and handoff to GA
• Define and standardize post-launch success measurement: KPI frameworks, instrumentation checklists, and post-launch reviews

Planning, Roadmap & Internal Communications

• Manage roadmap hygiene: track priority changes, document rationale, and keep downstream teams informed when direction shifts
• Support quarterly and semi-annual planning cycles by coordinating inputs and tracking goal progress across the PM team
• Own internal product communications including release notes, monthly updates, and stakeholder communications to commercial and client success teams
• Support key product cadences including the 6 Week Product Line meetings with prep materials, agenda management, and action item tracking

PM Enablement, Tools & Documentation

• Own the Product org's documentation: PRDs, decision logs, post-mortems, and process guides
• Build and maintain templates and playbooks that reduce rework and raise consistency across the team
• Administer and optimize the product tool stack (Jira, Confluence, etc.) and build dashboards that give leadership visibility into portfolio health
• Manage software capitalization tracking in compliance with finance requirements
• Support PM onboarding so new hires ramp quickly on processes and tools

Insights & Market Intelligence

• Aggregate customer feedback from support tickets, NPS, sales calls, and user research into a structured, accessible repository
• Maintain a competitive tracking process and surface relevant market developments to the team on a regular cadence

Who You Are:

• 3+ years in Product Operations, Program Management, or a closely adjacent role (TPM, Product Management, Business Operations) at a B2B SaaS or tech company
• Strong command of Jira and product tooling, including dashboards, workflows, and automations
• Cross-functional experience working with Product Marketing, Engineering, and Finance
• Excellent written communication skills; able to turn ambiguous requirements into clean process documentation
• Demonstrated ability to build systems and frameworks, not just manage tasks
• Comfortable in fast-moving environments where priorities shift and structure has to be earned
• Familiarity with software capitalization (ASC 350-40) in a SaaS context nice to have
• Experience coordinating tiered release strategies alongside Product Marketing
• Background in Agile/Scrum environments a plus
• Experience in regulated industries (healthcare, fintech, or similar) where compliance is embedded in the development process

 

DeepIntent is proud to offer a competitive compensation package inclusive of a base salary range of $110,000 - $135,000. The base salary range takes into consideration each candidate's skills, experience and qualifications. In addition, we offer an annualized bonus/commissions plan and competitive benefits as well as many other company offerings.