Product Manager –Treasury & Payment Solutions, Fraud & Security Controls

Join BMO’s Treasury & Payment Solutions-Fraud & Security Controls team, where you can work on projects, initiatives, processes, and controls to enhance our products from evolving fraud threats. This role supports the strategic delivery of fraud prevention initiatives across Canadian Banking, with a focus on payment products, cheque fraud, and protection services. 
 

Key Responsibilities 

• Support execution of fraud control initiatives aligned to  strategic priorities. 

• Conduct independent analysis and assessment to resolve strategic issues and inform decision-making. 

• Develop business cases by identifying needs, analyzing potential options, and assessing expected returns on investment. 

• Monitor product performance and growth metrics to identify trends and recommend action plans. 

• Build and manage relationships with key partners such as Financial Crimes Unit, Enterprise Fraud Management (EFM), Digital Controls, and Technology & Operations to effectively respond to incidents and shifts in fraud trends and customer needs. 

• Builds effective relationships with internal/external stakeholders including third party suppliers, and collaborates with internal and external stakeholders in order to deliver against business objectives. 

• Contribute to change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives. 

• Contribute to the roadmap for fraud protection and controls, including enhancements to existing payment products. 

• Participate in working groups and forums focused on fraud analytics and product evolution. 

• Provide input into operational programs and support change management activities. 
   

Qualifications: 

• Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience. 

• Strong analytical and problem-solving skills with experience in fraud prevention or risk management. 

• Familiarity with fraud typologies and protection mechanisms. 

• Experience working with digital fraud platforms or payment systems 

• Monitors and prioritizes issues related to customer experience, process performance and other key metrics for the portfolio. 

• Understands and keeps up to date with emerging technologies, trends, regulations, policies and innovative solutions especially in digital authentication, fraud, and cyber security. 

• Assists in the development of strategic plans;

• Identifies emerging issues and trends to inform decision-making. 

• Supports the tracking, prioritization and resolution of issues related to customer digital experience. 

• Provides advice and guidance to assigned business/group on implementation of solutions;

• Represents the “voice of the customer” for the digital customer experience, familiar with customer feedback/pain points. 

• Analyzes customer data and information to provide insights and recommendations. 

• Strong knowledge of banking product management and associated industry and regulatory requirements. 

• Verbal & written communication skills - Advanced 

• Analytical and problem-solving skills. - Advanced 

• Collaboration & team skills; with a focus on cross-group collaboration. - Advanced 

Nice-to–have : 

• Hands-on experience with Payment Products and fraud controls. 

• Knowledge of ticketing systems used in fraud investigations. 

• Exposure to industry rules and understanding of fraud controls 

• Experience with onboarding fraud detection and red flag identification.