Product Manager, Supply Chain Partner Experiences

Digital products play a central role in how we create value for customers, support the teams who serve them, and shape the consumer experience.  Our product organization brings together small, empowered teams that move with clarity, speed, and purpose, enabling digital to be a meaningful source of advantage across our operating unit.   

Our work touches on the experiences that keep the business running, including customer journeys, service delivery, sales workflows, and the systems that connect them. We are raising our standards for product craft and rebuilding the platforms behind these experiences. Product Managers play a central role in this evolution, helping teams discover the right problems, deliver meaningful solutions, and continuously improve the experiences that power our business.  

If you are energized by solving real customer problems, working closely with cross-functional partners, and shaping products that make a tangible difference, we would love to meet you.  

About the Role 

The Product Manager, Supply Chain Partner Experience owns the buyer-facing experience that supports how partners plan, coordinate, and execute their work across the supply chain. You will shape experiences that help partners understand what’s happening, anticipate outcomes, and take the right actions with confidence. 

In this role, you’ll focus on reducing friction and uncertainty across a range of supply chain interactions, including ordering, performance visibility, and exception management. You’ll guide your team in designing experiences that make complex processes easier to navigate, key information easier to interpret, and next steps easier to take. 

This role is ideal for someone who enjoys working at the intersection of operational complexity and user experience, and who sees the opportunity to evolve a set of functional touchpoints into a more cohesive, intuitive partner experience over time. 

Responsibilities 

Product Ownership & Strategy 

• Own the vision, outcomes, and roadmap for the Supply Chain Partner Experience 

• Define the most important partner and business problems to solve, with success metrics tied to clarity, predictability, and effective execution 

• Balance near-term experience improvements with longer-term opportunities to expand insight, coordination, and decision support 

Discovery & Delivery 

• Lead discovery through partner research, data analysis, journey mapping, and experimentation 

• Translate insight into clear priorities, roadmaps, and product requirements 

• Partner closely with design and engineering to deliver solutions that are valuable, usable, feasible, and aligned to strategy 

• Use performance data and partner feedback to guide iteration and continuous improvement 

Partner Experience & Insight 

• Build deep understanding of how partners plan, coordinate, and manage work across supply-chain interactions 

• Improve visibility into key information, status, and performance so partners know what’s happening and what to expect 

• Design experiences that translate operational complexity into clear choices, guidance, and next steps 

• Explore opportunities to introduce insight, automation, or intelligent guidance as the experience evolves 

Collaboration & Influence 

• Partner closely with supply chain, operations, analytics, and adjacent product teams to ensure experiences reflect accurate and reliable information 

• Align on goals, dependencies, and measures of success across teams 

• Communicate priorities, trade-offs, and decisions with clarity and conviction 

• Contribute to a culture of learning, accountability, and continuous improvement 

Key Qualifications 

• 5+ years in product management or related fields (engineering, design, data, research) 

• Education: Bachelor’s degree or equivalent practical experience 

• Demonstrated success shaping and shipping digital products that meet user needs and deliver business impact 

• Proficiency in modern discovery and delivery practices 

• Strong analytical thinking, with comfort using data and experimentation in decision-making 

• Clear, compelling communication across technical and non-technical audiences 

• Ability to balance multiple priorities and make thoughtful trade-offs in complex environments 

Preferred Qualifications 

• Experience working on products used in supply chain, logistics, inventory, or fulfillment environments 

• Familiarity with systems that support planning, forecasting, or replenishment decisions 

• Experience applying AI or intelligent automation to improve decision-making or operational workflows 

Skills 

• Product Thinking - Connects user needs, business context, and technology into clear direction. 

• Customer Insight - Builds deep understanding of behaviors and workflows; translates insight into opportunities. 

• Analytical Judgment - Defines success metrics, uses data to focus the team, and applies experimentation to validate decisions. 

• Influence & Communication - Brings clarity to ambiguity and guides alignment across teams. 

• Execution Excellence - Balances long-term direction with near-term delivery; ensures quality, speed, and reliability. 

• Learning Mindset - Adapts to new information; embraces iteration and continuous improvement. 

• Collaborative Leadership - Builds strong partnerships with engineering, design, data, and operations; fosters inclusive teamwork.