Product Manager, Legal Pro Services

About your role

We are seeking an exceptional product manager:

Your role will be to build the product to deliver a marketplace for on-demand legal services, connecting legal pros with potential customers, much like the revolutionary Uber/Lyft taxi business model, but for legal solutions, aiming to disrupt the legal industry.

Using your product, US customers will submit details of their legal situations and request legal answers, consultations, and services from Legal Pros, which your product will fulfill in near real time and at scale: 

Your systems will connect a customer with a qualified Legal Pro, facilitate their interactions, schedule consultations, manage legal service workflows, and ensure Legal Pros are paid. It will also manage reconciliations and store an auditable log of every legal action. This product will then be released at scale, first in the US and then internationally in a bid to revolutionize the legal industry. Think Uber, but for Law!

As our talented product manager, you will own the end-to-end delivery of Legal Pro fulfillment systems, working closely with your stakeholders, customers, and delivery teams to identify the best architectural path forward to meet the complex and revolutionary business requirements that underpin this product. You will ensure that Rocket Lawyer builds the right product and builds the product right. This includes defining KPIs to measure the success of your product, conducting product discovery to ensure you mitigate the risks of value, viability, feasibility, and usability with your product trio team, including a Tech Lead and UX Designer, and then producing detailed requirements and ensuring we release on time to hit our planned delivery dates. 

How you will make a difference day to day

You will be an ambitious Product Manager based in the US, UK, or Brazil, with at least five years of experience and a proven track record of scaling SLA-timeframe driven fulfillment systems for products or services associated with a known brand. 

You will be an effective collaborator, able to talk shop with business leaders, engineers, UX designers, operational specialists, partners, and customer-facing product managers. You will be able to answer any questions using data-driven insights and by representing the needs of the customers, Pros, and the business. 

Underpinning this, you must demonstrate that you are driven and passionate about our mission to “make the law simple and affordable for all.” 

What you’ll need

Product skills

• You have a knack for delivering high-quality technical products into the hands of customers that also meet the needs of your business stakeholders, resulting in the fulfillment of the company’s mission & objectives. 
• You define and achieve your KPIs and targets by leveraging data-driven insights and consistent collaboration with customers, business teams, and experts to validate your decisions. 
• You are an expert at defining and prioritising both functional and non-functional requirements that empower delivery teams to build API-enabled, extensible systems that scale with increased usage and internationalization.
• You can represent your ideas visually using simple user flows, wireframes, and presentations to create understanding and alignment with your customers and stakeholders. 
• You are adept at agile product delivery, favoring conversations and collaboration over extensive processes. You complement your agility with thorough documentation, enabling your teams to reference your plans and requirements whenever they need.
• You are skilled at breaking projects down into tickets and refining with engineering teams to deliver discrete bodies of work to meet their commitments every sprint. 
• You coordinate cross-functional delivery teams to ensure they are collaborating effectively. As such, you track changes to delivery dates and any potential risks, assumptions, issues, or dependencies that may impact your project timeline, inform your stakeholders, and work to unblock them before they affect the business. 
• You are skilled at providing updates to stakeholders within your business unit and the wider executive team, succinctly covering the scope of product releases, sprint commitments, risks, blockers, and due dates. As a result, your stakeholders are aligned with your plans.
• You instrument your product with events to capture metrics, then monitor and report on KPIs, which showcase the health and performance of your systems. 
• You propose products, features, and optimizations based on data-driven insights and cost-benefit analysis, to get future releases approved by your stakeholders using succinct and well-evidenced arguments. 
• You can work effectively with customer-facing product teams, internal stakeholders, and designers to consult on how customer and employee UX should look and function to achieve your targets. 
• You have experience in developing successful relationships with third-party partners to integrate their systems, including appraising the benefits of their latest features.
• You excel at working with engineers to ensure they design systems that avoid technical debt and prevent reliance on any specific vendor, region, or customer use case.   

Soft skills

• You carry a DNA of accountability and ownership, aware that the buck stops with you. 
• You are humble at your core: always learning, validating hypotheses, and never ego-driven or wasting resources based on mere assumptions. 
• Empathy is your superpower. You strive to understand the needs of customers and business stakeholders, ensuring your products both satisfy and delight.
• You have a bias for action. You never clock-watch or sit around waiting for direction. You prefer to be the one moving things forward. 
• You seek to become the expert in your product area and create an advantage through invention, innovation, competitor analysis, customer conversation, data-driven insights, and leveraging the creative energy of your team.
• You are passionate about making the world a better place. You want to leave a legacy for the world through your work. 
• You’re a thermostat, not a thermometer. You set the temperature of any room you’re in to be positive, hard-working, and celebratory rather than reflecting the challenges of any staff members around you.
• You want to join a fun and passionate team and have some fun along the way!

Benefits & Perks