Product Manager I - Financial Systems Issue Resolution & Integration

WHO YOU ARE:

We are seeking a highly analytical and proactive Product Manager to lead issue resolution and stabilization efforts across our Finance, PeopleSoft, Billing, Tax, and Compliance platforms. This is a multifunctional product role focused on identifying, triaging, diagnosing, and driving resolution of complex system and data issues across integrated platforms. The ideal candidate will combine strong SQL skills, systems thinking, and exceptional communication abilities to coordinate short-term mitigations and long-term corrective solutions.

This role partners closely with Finance, Operations, Compliance, Engineering, and other Product Managers to ensure cash, suspense accounting, reconciliation, and integration-related issues are resolved efficiently and sustainably.

WHAT YOU’LL DO:

• Own cross-system issue resolution across PeopleSoft, billing platforms, tax systems, compliance workflows, and administrative systems.
• Investigate and diagnose issues related to:
  • Cash Application
  • Suspense Accounting
  • Reconciliation Breaks
  • Data Mismatches
  • Batch Failures and integration defects
• Write and execute SQL queries independently to analyze data discrepancies and validate root causes.
• Review API integrations, integration flows, and workflow orchestration (e.g., Camunda) to identify where breakdowns occur.
• Document short-term mitigations and production fixes.
• Define and drive long-term corrective solutions in partnership with engineering teams.
• Coordinate across multiple product and development teams to ensure fixes are implemented and validated.
• Create reporting and metrics to demonstrate issue trends, resolution timelines, and system stability improvements.
• Proactively identify systemic risks and recurring patterns before they escalate.
• Maintain strong communication with business stakeholders, ensuring clarity on issue status and resolution plans.

WHAT YOU’LL NEED:

• A Bachelor/Master's Degree with 5+ years of Product Management experience in a technical or systems-oriented environment.
• Strong SQL skills (ability to independently write and execute queries for data analysis).
• Experience reviewing and understanding API integrations and system data flows.
• Ability to analyze complex, multi-system workflows and identify points of failure.
• Strong written and verbal communication skills.
• Demonstrated ability to coordinate across cross-functional teams.
• Foundational understanding of accounting principles (e.g., reconciliation, suspense accounts, debits/credits).
• Experience documenting short-term fixes and defining long-term product improvements.

Preferred Qualifications:

• Experience working with PeopleSoft or similar ERP platforms.
• Exposure to billing or financial transaction processing systems.
• Familiarity with workflow engines such as Camunda.
• Experience in financial operations or finance-adjacent product environments.
• Exposure to life insurance or annuity operations.

Zinnia offers excellent career progression and competitive compensation. We offer great benefits, including health/dental insurance, parental leave, profit sharing, PF, incentive/bonus opportunity, tuition reimbursement, and so much more. We’re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

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