You will play a pivotal role in shaping the future of Extra Space Storage as a Product Manager (PM). Working from our Salt Lake City office, you’ll work with cross-functional teams to drive product strategy from idea through launch. Extra Space Storage is a mature industry leader that values work-life balance and collaboration. In this role, you’ll enjoy a supportive, team-oriented environment as you innovate in the self-storage space. You are a relationships master. You’ll work with many internal stakeholders to evaluate all business needs and determine the best path forward to accomplish those goals. Collaboration is key to your success in your role. By prioritizing impactful new features and championing the customer experience, you will help launch products and services that delight our customers and drive business growth.
Key Responsibilities
Lead Full Product Lifecycle: Guide products from conception and design to development, launch, and beyond. You develop the product vision, define its strategy and maintain the product roadmap, balancing customer needs with business goals.
Cross-Functional Collaboration: Work closely with UI/UX, Engineering, Marketing, Operations, and other teams (and external partners/vendors when needed) to turn product ideas into reality. You ensure alignment across departments and a smooth, coordinated product development process with other PMs.
On-Time, On-Budget Delivery: Oversee day-to-day progress of product initiatives and remove roadblocks. Proactively resolve any technical feasibility or design issues that arise, keeping projects on schedule and within budget.
Market Research & Customer Insight: Partner with supporting departments who continuously research the market, industry trends, and our existing customer base to identify new product opportunities. Gather feedback from customers, client accounts, and internal stakeholders to ensure our products solve real problems and deliver value.
Product Definition & Quality: You work together with a Product Analyst (PA) to define clear product requirements and specifications for new features or products. Ensure that all product documentation and marketing/promotional materials accurately reflect product features and meet any necessary compliance or quality standards.
Data-Driven Improvement: Define and track key product performance metrics (KPIs) to measure success. Use data analytics and results to make informed decisions, adjusting the product strategy and roadmap to continuously improve outcomes of your product.
Team Partnership: For your products, you are responsible for little but accountable for all. You collaborate with a small product team. You provide the vision, and the PA works with engineering to determine when and how to execute on that vision. Set clear goals, delegate tasks, and provide guidance and feedback. Foster a collaborative, high-performance team culture in line with our company’s values.
Stakeholder Communication: Act as the champion for your product internally. Regularly share updates, product visions, roadmaps, and results with senior leadership and other stakeholders. You ensure transparency, manage expectations, and celebrate successes, keeping everyone aligned with the product’s goals and progress. You consider yourself a tour guide.
Qualifications & Skills:
Education: Bachelor’s degree in business, Marketing, Engineering, or a related field.
Experience: 5+ years of product management (or closely related) experience, with a track record of managing products through their full lifecycle. Experience leading product initiatives or cross-functional project teams is highly desirable.
Strategic Thinker: Able to translate high-level company strategy into a concrete product vision and actionable plans. You think creatively about product opportunities and anticipate challenges.
Strong Communicator & Collaborator: Excellent written and verbal communication skills. Comfortable presenting ideas and updates to stakeholders at all levels. You excel at building relationships, coordinating efforts across diverse teams, and convincing others it was their idea!
Analytical & Data-Driven: Proficient in using data and metrics to drive decision-making. Capable of analyzing market research, customer feedback, and product performance data to inform your choices.
Agile Mindset: Familiarity with agile development methodologies (Scrum, Kanban, etc.) and product management tools (e.g., JIRA, roadmapping software). You adapt to iterative development cycles and thrive in a fast-paced environment.
Leadership Abilities: Experience mentoring or managing team members (even in informal roles). You motivate teams, delegate effectively, and guide projects to completion. You take pride in others getting recognized for the work they do. You follow up appropriately to keep tasks on track.
Customer Focus: A passion for understanding internal and external customer needs, creating exceptional user experiences. You keep the customer’s perspective at the heart of product decisions.
Organized & Results-Oriented: Excellent project management and organizational skills. Able to juggle multiple priorities, maintain attention to detail, and deliver results on time.
Technical Acumen: Comfortable discussing technical concepts with developers and understanding the basics of how digital products or services are built. (You don’t need to code, but you successfully bridge “business” and “tech.”)
Adaptable and Resilient: Open to feedback and able to navigate changes or setbacks with a positive, problem-solving attitude.
At Extra Space Storage, you’ll join a company that is committed to innovation in the storage industry while maintaining a culture that prioritizes work-life balance and employee growth. You’ll work on-site with a talented team in Salt Lake City, enjoying the benefits of face-to-face collaboration, mentorship opportunities, and a strong community spirit. You can work 1 or 2 days a week from home as you need to focus. This role offers the stability of a market-leading company combined with the excitement of driving new product initiatives. If you’re looking to make a big impact and grow your career in a supportive, people-focused environment, we’d love to have you on our team!
Join us in delivering solutions that elevate the storage experience for our customers and help shape the next chapter of Extra Space Storage’s success.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Applications Deadline: Applications will be accepted until the position is filled.