Product Manager, Endpoint Engineering

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Job Category

Product

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

As the Product Manager in the Endpoint Engineering space, you will work primarily with our IT engineers and customers across the company to deliver technology solutions, requests, or projects of moderate scope and complexity. As a PM you work on cross-functional dependencies, strategic requests and executive facing summaries. You will act as a partner to engineering teams, internal stakeholders, and vendors to support a leading vision of product development in your space. 

Ability to:

• Work proactively on customer issues and resolve them in a timely manner

• Communicate at both the business and technical level (written and verbal)

• Work very comfortably with stakeholders at all levels

• Balance multiple issues, set expectations, and prioritize accordingly

• Research and respond to customer questions

• Navigate sophisticated situations involving multiple teams

Responsibilities:

• Responsible for long and short term product vision based on market, business case, and delivery analysis

• Lead the delivery of the product roadmap incorporating projects, features, and other key initiatives

• Support executive asks and presentations surrounding the state of our current environment, as well as evaluation of new products and technology opportunties

• Translate product strategy into detailed requirements, and write user stories with story-level acceptance criteria

• Effectively negotiate work scope with business partners and Security to align on objectives around time to the market, effort, and scope

• Contribute to business partner vision at the initiative level, influencing scope and delivery options with feedback

• Work closely with the team on solution design and execution according to business needs

• Support product owners on various scrums team to organize and prioritize work backlog and convey business value.

Other Key Responsibilities:

• Manage dependencies, anticipate blockers and obstacles, and engage appropriate resources to align and solve

• Guide business partners through the work intake process, highlighting achievements and artifacts, and understand the value behind them

• Participate in cross-functional initiatives as a delivery component, representing their team's work with a small number of dependencies

• Lead and communicate tradeoff decisions between scope and schedule

• Review technical solutions for compliance with business process and objectives

Required Experience:

• 4+ years of related experience in product or program management

• 3+ years of related experience in infrastructure/security organization leveraging intune and understanding of collaboration technologies (collaboration and meeting tools, voice calling systems, and cloud-based contact center software)

• Experienced with agile delivery methodology and scrum

• Experienced with high-profile product and project deliveries in a rapid growth environment

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.