Manulife Bank is seeking a dynamic and results-oriented Product Manager, Credit Cards to play a pivotal role in innovating our product suite, driving growth, and enhancing customer engagement. With a passion for delivering exceptional customer experience and market competitive products and services, the Product Manager, Credit Cards will be instrumental in leading initiatives that deliver profitable growth, high customer engagement and align with our overall product portfolio strategy.
At Manulife Bank, we think big, obsess about our customers, and achieve success together.
As a Product Manager, you will collaborate closely with the Product Director and team on key projects and initiatives that address business opportunities and challenges. This position requires working effectively with internal and external partners to implement strategies that drive growth, optimize costs, streamline processes, and elevate both the advisor & customer experience.
Responsibilities:
Product Management
Leverage industry knowledge and insights to recommend and drive both business case development and execution of product enhancements including features & benefits changes, rewards, and product pricing. Coordinate with internal and external partners to ensure successful implementation.
Act as the SME for existing Bank credit card products.
Monitor competitive offerings and stay informed about market trends, sharing insights with partners to refine product strategy.
Lead the implementation of strategies that balance growth, customer experience, risk management and profitability objectives.
Collaborate with the team to support the management and strategic alignment of credit card products with business goals and advisor & customer needs.
Partner with Finance in supporting portfolio planning and forecasting with input from cross-functional teams.
Support relationships with external vendors and key business partners, while ensuring needs are aligned to business objectives.
Stay informed of regulatory changes, assess their impact, and implement necessary adjustments to maintain a strong compliance framework.
Driving Growth
Partner with Marketing, Sales and Risk to implement strategies that support new customer acquisition, cardholder engagement and drive profitable growth.
Design and implement effective campaigns to attract and retain customers. Monitor and analyze campaign performance, using data-driven insights to optimize results.
Influence key credit card portfolio metrics, including new account acquisition, portfolio growth, cardholder engagement, and customer NPS.
Leverage data analytics and market insights to identify emerging trends and segment-specific opportunities within the cards & payments industry.
Stakeholder Engagement
Build and maintain strong relationships with key internal partners, including Risk, Sales, Marketing, Analytics, Operations, Finance, and Compliance, to collaboratively drive pivotal initiatives and achieve shared objectives.
Maintain strong relationships with both internal and external partners to implement programs that both drive growth and enhance customer experience.
Work closely with Credit Risk and Underwriting teams as product SME for customer origination and onboarding.
Apply feedback from customers and advisors to identify areas for improvement and drive continuous process enhancements.
Job Requirements:
University degree in Business or Marketing
5+ years in Product Management, preferably in Credit Cards or Payments
Preferred Qualifications:
In-depth knowledge/experience of product development and management
Familiarity with credit card P&L
Excellent interpersonal, influencing and relationship-building skills
Exceptional written and oral communication skills
Creative problem-solving and strategic thinking
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.
Referenced Salary Location
CAN, Ontario, Waterloo, 500 King Street NorthWorking Arrangement
Salary range is expected to be between
$92,900.00 CAD - $142,900.00 CADEmployees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.