Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)
Job Summary
We build Concierge OS—the intelligence layer that makes Xfinity experiences personalized and proactive. As a Product Manager, you’ll turn real customer signals into simple, reusable standards and feedback loops that improve recommendations, service, and commerce across digital and assisted channels. The scale is unique: impact millions of households today, with a clear path to enterprise use (Comcast Business) and syndication partners (e.g. Rogers). You’ll directly support generative experiences powered by LLMs, shipping with engineering at high velocity and measuring outcomes week over week. If you want to shape AI products at national scale and see your work translate into better customer moments fast, this is the place to grow.
We are seeking a curious, collaborative, and user-focused Product Manager to join our team and help shape the future of personalized digital experiences. This role will focus on enabling data-driven capabilities that power smarter interactions across multiple channels and platforms. You’ll work at the intersection of technology, data, and customer experience, helping to unlock value for both customers and the business.
As a Product Manager, AI Platforms, you will partner with business stakeholders and technology teams to define requirements, prioritize initiatives, and deliver solutions that improve personalization, decisioning, and contextualization across our ecosystem.
Job Description
This position is ineligible for visa sponsorship. To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future.
What You’ll Do
- Define and evolve product capabilities tha tenable personalized, data-driven experiences.
- Collaborate with engineering, analytics, and business teams to discover and deliver solutions.
- Support governance and adoption processes that improve data quality and integration.
- Translate complex concepts into clear, concise communication for stakeholders at all levels.
- Prioritize initiatives based on impact, feasibility, and strategic alignment, making trade-offs where necessary.
- Advocate for user empathy and ensure solutions deliver meaningful customer outcomes.
- Monitor performance metrics and identify opportunities for optimization.
- Stay curious and continuously learn about AI, data platforms, and emerging technologies.
What We’re Looking For
- Excellent communicator – strong written, verbal, and presentation skills.
- User-centric mindset – ability to empathize with customers and design experiences that meet their needs.
- Critical thinker – asks “why,” challenges assumptions, and focuses on high-impact activities.
- Comfortable with data – understands the role of data in personalization and AI platforms.
- Curious and adaptable – eager to learn and grow in a fast-changing environment.
- Collaborative team player – works effectively with cross-functional teams.
- Strong prioritization skills – able to make trade-offs and manage competing demands.
- Ownership mentality – accountable for product success and committed to holding partners accountable.
Preferred Qualifications
- 1–3 years of experience in product management, business analysis, or related field.
- Familiarity with data-driven products, schemas, or event-based architectures is a plus.
- Experience working with AI or personalization technologies preferred.
- Bachelor’s degree in Business, Computer Science, or related discipline.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Skills
Customer-Focused, Data Literacy, Product Management, Stakeholder Management
We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Certifications (if applicable)
Relevant Work Experience
7-10 Years
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.