Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Position Summary: We are looking for a Product Management Manager to join our Collector Services Zone within the Product Management organization in Chennai. In this role, the Product Owner will scope and execute opportunities that enable Collector Services to support the growth objectives of athenahealth.
About the Team: The Collector Services Zone Product Management team builds innovative revenue cycle services for athenahealth customers. We solve complex business problems for a wide range of stakeholders, including customers, internal technology-enabled services teams, and multiple BPO vendors.
Our work requires the ability to conceptualize and implement workflows that manage large volumes of claim resolution activities. These workflows may be completed manually by our BPO partners or automated to improve overall system productivity.
Essential Job Responsibilities:
Coordinate and contribute to the definition of the assigned product area
Drive backlog allocation and prioritization of customer problems within the area of responsibility
Define epics and user stories while clearly articulating business requirements, including UX, CX, and support requirements
Identify and track metrics and success criteria to create visibility into program performance and improvement opportunities
Partner with Product Management leaders to represent product decisions within the organization
Represent customer needs for the assigned product area and support the end-to-end customer journey
Serve as Product Owner for scrum teams supporting the assigned product area
Collaborate with cross-functional stakeholders and manage stakeholder communication effectively
Additional Job Responsibilities:
Partner with Product Management leaders to support portfolio and product strategy
Support feature rollouts through alpha, beta, and general availability stages
Collaborate with customer-facing teams to analyze feature impact and prepare communications
Work with Sales, Account Management, Product Marketing, and internal partner teams to communicate product capabilities effectively
Assist Product Management leadership with service descriptions and product-related communications
Contribute to the growth and development of the Product Management team by sharing knowledge and best practices
Support continuous improvement initiatives across workflows and processes
Participate in cross-functional planning and coordination activities
Expected Education & Experience:
Bachelor’s degree or equivalent experience in Product Management
8 to 12 years of product management experience
Prior experience in healthcare is a plus
Experience working with stakeholders across cross-functional teams in a business environment
Understanding of product management best practices, including Agile development methodologies
Demonstrated ability to drive results in a fast-paced environment while managing competing priorities
Strong analytical and problem-solving skills
Excellent verbal and written communication skills
About athenahealth
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
What we can do for you:
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
Learn more about our culture and benefits here: athenahealth.com/careers