This is your opportunity to be at the heart of our global investment strategy and shape the future of investment services.
We are looking for a strategic, results-oriented leader with a pragmatic mindset, strong leadership capabilities, and deep expertise in digital product development. You thrive in a dynamic, fast-paced environment and can transform mobile investment experiences into seamless, customer-centric journeys.
The team
The Product Lead Investment in One App reports hierarchically to the Global Proposition Owner – Wealth Hub and is based in Amsterdam. This is a unique opportunity to work at the heart of ING’s global investment strategy. You’ll be part of a dynamic and forward-thinking environment, helping shape the future of investment services and enabling leadership to deliver on strategic ambitions.
Roles and responsibilities
- Demonstrate expertise in app experience, user experience, digital sales, nudging customers, and wealth prognoses, with a proven track record in delivering new features and transformations across multi-country programs.
- Design, define, and develop a Wealth Hub to help customers optimize their investments and financial health, merging existing mobile investment propositions into unified global journeys across Europe.
- Own and continuously improve the mobile investments experience and customer journeys, transforming and enhancing them while maintaining continuity for existing users.
- Design scalable, modular digital products that minimize country-specific customization.
- Lead a cross-functional team of tech and business professionals driving mobile investments and wealth strategy.
- Integrate front-end innovations with existing backend systems across varied IT landscapes.
- Maintain high levels of customer satisfaction (NPS, CSAT) and product performance, contributing directly to the success of mobile investment propositions.
- Stay up to date with legal and regulatory developments and apply them in a customer-centric way, fostering a continuous improvement mindset.
- Collaborate across global and local teams to align strategy, execution, and priorities.
- Drive the rollout of the OneInvestments Platform by addressing complex strategic challenges, balancing global product standards with local market dynamics and customer needs.
How to succeed
About you:
- Master’s degree or equivalent professional experience.
- Multiple years of experience in investments or broader financial services.
- Strong strategic thinking and leadership capabilities.
- Skilled in stakeholder management, digitalization, backlog management, and resource planning.
- Ability to simplify and clearly explain complex issues.
- Excellent command of English (Dutch is a strong plus).