Product Lead - Customer Interactions Analytics

At ING we value and support our employees before recruiting external talent. If you think this vacancy is the right next step in your ING career, we’d encourage you to apply. Should you have questions about the vacancy or need to hear more before you feel you can apply. Please do not hesitate to reach out to the responsible recruiter.

Retail Banking Analytics (RBA) in ING Analytics is looking for a Product Lead for Customer Interactions Analytics domain. As a Product Lead you will originate and build data-driven algorithmic products. This is an entrepreneurial and global role in an innovative international team.

The team

ING Analytics aims, by using data & AI, at differentiating ING as a leader in a data-driven organization, within the banking sector and beyond. The team consists of delivery tribes focused on the bank’s key domains (such as Operations, Retail Banking, Wholesale banking, etc.), local country analytics teams, as well as strong support areas around data management, technology, customer journey, UX, and an analytics office in charge of strategy, partnerships, portfolio and business development that you will be part of.  
 
We are incredibly excited about Analytics and the great potential for progress and innovation. We believe that analytics is a key differentiator in bringing superior customer experience. We wish to improve our operational processes and create new and innovative data-driven products that go beyond traditional banking, such as the platform models.   
 

RBA specialises in delivering Analytics and AI products and solutions across the ING retail business. We work together with all retail business units to deliver on the ING retail banking strategy. Projects span across personalisation and CI, mortgages, consumer finance, collections, pricing, and business banking. 

Roles and responsibilities

We are looking for a committed, ambitious and delivery-oriented Product Lead to support Retail Banking Analytics realize its strategic ambitions. 

Product Leads (PLs) have strategic responsibility for their product area and thus support the Tribe Leads and Product Area Leads.  They are responsible for Setting the product vision, Defining the product roadmap, and  Aligning the product with business objectives.  The PL are the driving force behind the product, ensuring that the solution meets the needs of the customer and aligns with the company’s overall strategy. 

Key responsibilities include: 

• What is the next step in terms of the area. 

• What Analytics roadmap do we need to get there?  What is the first step (eg experiment or pilot as value Proofpoint)?  

• What are the main impediments with other teams (both other INGA and outside INGA)?  

Main Activities 

• Define product vision and roadmap.  Product leads typically own and craft the product strategy and roadmap for their domain across their squads.  

• They interact with the business tribe leads as counterpart, plus actively search for outside in perspectives, plus seek input from product managers they work with, to craft an overall product strategy. 

• Collaborate with senior ING stakeholders to understand needs.   

• Gather input from stakeholders and make informed decisions about the product’s direction. 

• Understanding customer needs and translating it into product requirements. Work closely with customers to gather feedback and insights, which then shape the product’s features and functionalities 

• Manage cross-functional teams to deliver on goals. 

• Alignment with Tribe Leads, Other Product Leads 

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

• Previous experience leading and delivering analytics use cases and products is a must
• Previous experience and proven knowledge of working in corresponding area is a plus.
• 5-7 years of relevant experience
• Masters Degree
• Written and spoken fluency in English

Rewards and benefits
We want to make sure that it’s possible for you to strike the right balance between your career and your private life. https://careers.ing.com/en/benefits-NL

The benefits of working with us at ING include:

• 25-28 vacation days depending on contract

• Pension scheme

• 13th month salary

• 8% Holiday payment

• Hybrid working

• Personal growth and challenging work with endless possibilities

• An informal working environment with innovative colleagues

About us
Curious about how ING empowers people and businesses to move forward? https://careers.ing.com/en/working-in-the-netherlands

Questions?
Contact the recruiter attached to the advertise