Product Insights Specialist

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

The Product Insights Specialist will play a critical role in driving data-informed decisions that enhance product performance and operational efficiency. This position is responsible for analyzing metrics, KPIs, and other relevant data points to uncover actionable insights. The ideal candidate will have strong analytical skills, a deep understanding of user behavior, and the ability to translate complex data into compelling stories that influence business strategy.

Job Description

Key Responsibilities

• Design and Develop Insight Dashboards: Create and maintain dashboards that provide clear visibility into product performance and operational metrics.
• Collaborate Across Teams: Work closely with Product Managers, Technical Product Owners, and leadership to gather requirements and ensure alignment with business objectives.
• Understand User Behavior: Analyze user needs, interactions, and behaviors to identify trends and opportunities for improvement.
• Data Analysis and Reporting: Generate reports and conduct hands-on analysis to support decision-making processes.
• Continuous Improvement: Provide recommendations to enhance insight capabilities and reporting tools over time.
• Industry Research: Stay informed on industry standards and best practices to ensure competitive and innovative approaches.
• Storytelling Through Data: Develop presentations that convey analysis and insights through impactful narratives for stakeholders

• Accountable for profit and loss or budgetary management of assigned products.
• Evaluates technologies. Develops detailed product features and requirements and develops implementation plans. Participates in cross-functional teams to envision new product features.
• Coordinates with outside vendors and strategic partners to ensure that product initiatives are well-defined and delivered on time and within budget.
• Reviews pricing strategies to insure company profitability and competition in the marketplace. Performs periodic margin analysis.
• Makes product improvement recommendations to meet changing operational, sales and market needs.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Other duties and responsibilities as assigned.

Qualifications

• Bachelor’s degree in Business, Data Analytics, Statistics, or related field (Master’s preferred).
• 3+ years of experience in product analytics, business intelligence, or a similar role.
• Proficiency in data visualization tools (e.g., Tableau, Power BI) and SQL. Interest in learning / Familiarity with Jira, Smartsheets and other industry-wide tools
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication and presentation skills, with the ability to translate data into actionable insights.
• Familiarity with product management processes and agile methodologies is a plus.
• Responsive and able to adapt to fast‑moving projects and changing stakeholder needs.
• Quick learner, comfortable with nascent technologies and emerging data and AI strategies.
• Strong communication and collaboration skills; able to work effectively with Technical Product Owners, engineering, governance, and business teams.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Analytical Thinking, Business Acumen, Communication, Data Storytelling, Smartsheet, Tableau Dashboard Development

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

5-7 Years

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.