POSITION SUMMARY
Zoetis, Inc. is the world's largest producer of medicine and vaccinations for pets and livestock. The Zoetis Tech & Digital (ZTD) Global ERP organization is a key building block of ZTD comprising of enterprise applications and systems platforms.
Join us at Zoetis India Capability Center (ZICC) in Hyderabad, where innovation meets excellence. As part of the world's leading animal healthcare company, ZICC is at the forefront of driving transformative advancements and applying technology to solve the most complex problems. Our mission is to ensure sustainable growth and maintain a competitive edge for Zoetis globally by leveraging the exceptional talent in India.
At ZICC, you'll be part of a dynamic team that partners with colleagues worldwide, embodying the true spirit of One Zoetis. Together, we ensure seamless integration and collaboration, fostering an environment where your contributions can make a real impact. Be a part of our journey to pioneer innovation and drive the future of animal healthcare.
The primary purpose is to take complete ownership of SAP Job Administration and Enterprise Workload Automation services within the ZICC SAP Basis organization. Key accountabilities include:
• Own and manage job scheduling requirements for global SAP and enterprise projects, ensuring scheduling design aligns with business, operational, and compliance needs.
• Lead the analysis of business requirements and architect end-to-end job workflows, calendars, dependencies, notifications, and error-handling strategies using Control-M.
• Define and govern job scheduling calendars and execution conditions based on global business operations and critical processing windows.
• Partner with SAP application and technical teams to oversee testing of scheduling solutions in non-production environments and ensure controlled promotion to production.
• Provide technical leadership for SAP batch jobs, process chains, IDOC inbound/outbound automation, and critical banking and SWIFT file transfer interfaces.
• Oversee automation of OS- and database-level operations and third-party application integrations through enterprise scheduling solutions.
• Ensure continuous monitoring of business-critical and high-frequency jobs, proactively managing risks to ensure uninterrupted execution.
• Establish KPI frameworks to track job execution health, failure trends, SLA adherence, and operational performance, and review insights with stakeholders.
• Drive optimization of Control-M workflows, licensing consumption, and agent utilization, including periodic housekeeping of unused jobs and connections.
• Govern system resource utilization related to job scheduling, including Windows and Unix/Linux servers, and coordinate optimization initiatives with infrastructure teams.
• Own governance of job scheduling service accounts, SAP batch users, and Active Directory access, ensuring compliance with security and audit requirements.
• Lead incident management and root cause analysis for job failures, including validation of SAP programs, variants, ABAP dumps, system logs, and file transfers.
• Act as the escalation point for critical production issues, audit inquiries, and urgent ad hoc job requests, ensuring timely resolution and effective communication.
• Manage and mentor BAU support teams, including workload distribution, performance oversight, and capability development.
• Plan and coordinate project cutovers, disaster recovery testing, SAP maintenance activities, and controlled job queue holds during planned or emergency outages.
• Own execution and governance of high-availability failover and failback activities for Control-M Server and Enterprise Manager platforms.
• Establish and maintain training programs, documentation, and knowledge transfer to other team members, users and job stakeholders as required.
POSITION RESPONSIBILITIES
Percent of Time
Problem-solving and troubleshooting. 20%
Technical Expertise & Proficiency in SAP and Workload Automation 40%
Managing Reporting Team, Coaching and Mentoring 25%
Adherence to Zoetis standards, Continuous improvement, and best practices 15%
ORGANIZATIONAL RELATIONSHIPS
• Interacting with business stakeholders to gather reporting requirements, understand business processes, and ensure that technical solutions align with organizational goals and objectives.
• Work with implementation partners who may be responsible for deploying, configuring, or maintaining integrated solutions within IT landscape.
• Coordinate with developers and other members of the development team to implement technical system solutions, share knowledge, and address technical challenges.
EDUCATION AND EXPERIENCE
Education:
• Bachelor’s degree in information technology, Systems Administration, IT Infrastructure Management, or Business
• Master’s degree (MS or MBA) preferred.
Experience:
• 8+ years of enterprise SAP job scheduling and workload automation experience with multiple full lifecycle implementations
• 5+ years of hands-on Control-M administration experience
• Experience leading global delivery teams and managing enterprise production environments.
• Strong understanding of enterprise infrastructure, SAP ecosystems, and cloud-hosted environments
• Ability to operate independently, manage multiple priorities, and lead in unstructured, high impact environments.
• Experience in life sciences / pharmaceuticals industry preferred.
TECHNICAL SKILLS REQUIREMENTS
• Extensive hands-on experience in Control-M, including:
Ø Control-M Server
Ø Control-M Enterprise Manager
Ø Control-M for SAP
Ø Control-M for Informatica
Ø Control-M Managed File Transfer
Ø Control-M for Databases
Ø Control-M Forecast
Ø Control-M Workload Change Manager
Ø Control-M Self Service
Ø Control-M Batch Impact Manager
Ø Control-M Application Integrator
• Deep expertise in SAP Job Scheduling and Workload Automation, including SAP batch jobs,
• Strong experience troubleshooting SAP job failures, ABAP dumps, system logs, variants, and file transfer validations.
• Experience with Windows and Unix/Linux administration, scripting (PowerShell, Shell), and SQL (MSSQL)
• Exposure to cloud platforms such as AWS and Microsoft Azure
• Ability to define KPIs, create operational dashboards, and lead continuous improvement initiatives.
• Strong incident management, escalation handling, and executive communication skills.
PHYSICAL POSITION REQUIREMENTS
Regular working hours are from 11:00 am to 08:00 PM IST.
Sometimes, more overlap with the EST Time zone is required during production go-live.
Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.
Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search.