Product Enablement & Training Lead (Product Factory – PRR)

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

TD General

Pay Details:

$175,000 - $185,000 CAD

This role is eligible for a discretionary variable compensation award that considers business and individual performance.

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

The Product Enablement & Training Lead is a senior enablement leadership role within the Product Readiness & Rollout (PR&R) team, responsible for ensuring frontline colleagues and support teams are fully prepared to support Transaction Banking and Treasury Management product launches. This role owns the design, delivery, and effectiveness of launch enablement and training, serving as a critical readiness control prior to go-live.

Operating within a highly regulated financial services environment, this role requires strong judgement,  deep enablement and instructional design, and the ability to translate complex product, operational, and risk considerations into clear, actionable guidance that drives adoption and reduces post-launch risk.

Key Responsibilities

Enablement Strategy & Design

• Own the product enablement and training strategy for product launches, aligned to PR&R readiness standards and launch timelines.
• Design and maintain role-based enablement training curricula, including playbooks, quick reference guides, simulations, and job aids for Sales, Operations, Client Support, and other frontline stakeholders.
• Ensure enablement readiness is treated as a launch prerequisite within PR&R go/no-go governance and training content translates product and operational complexity into clear, usable guidance for frontline teams.

Delivery & Readiness Execution

• Deliver readiness sessions, workshops, and simulations in advance of go-live to ensure operational preparedness.
• Partner closely with Product, Sales, Operations, Risk, ad Change Management teams to ensure enablement reflects real world execution.
• Identify enablement gaps and recommend mitigation actions prior to launch authorization.

Effectiveness & Continuous Improvement

• Measure enablement effectiveness through completion rates, readiness assessments, adoption metrics, and post-launch feedback.
• Analyze post-launch issues to determine whether enablement or training gaps contributed and adjust materials accordingly.
• Continuously refine enablement standards and assets to support a scalable, repeatable Product Factory launch model. 

Stakeholder Partnership

• Partner with Product, Sales, Operations, Risk, and Change Management teams to align training content with launch requirements.
• Act as a trusted advisor on enablement readiness, surfacing gaps and recommending mitigation strategies.
• Coordinate with enterprise learning platforms or L&D teams as appropriate. 

Effectiveness & Continuous Improvement

• Measure enablement effectiveness through completion rates, readiness assessments, adoption metrics, and post-launch feedback.
• Analyze post-launch issues to determine whether enablement or training gaps contributed and adjust materials accordingly.
• Continuously refine enablement standards and assets to support a scalable, repeatable product launch. 

Experience & Qualifications

Required Experience

• 7–10+ years of progressive experience in product enablement, training, or instructional design, preferably within financial services.
• Demonstrated experience enabling complex products or operational processes in regulated environments.
• Strong understanding of adult learning principles and enablement best practices. 

Preferred Experience

• Treasury Management or broader Financial Services experience (e.g., Payments).
• Transaction Banking experience strongly preferred, including exposure to cash management, payments, or platform-based products.
• Experience supporting product launches, client migrations, or large-scale change initiatives. 

Skills & Capabilities

• Strong instructional design and content development capability.
• Ability to translate complex product, operational, and risk concepts into clear, actionable guidance.
• Confident facilitator with strong written and verbal presentation and communication skills.
• Strong stakeholder management skills with the ability to influence without direct authority. 

Success Measures

• ≥ 95% completion of required enablement prior to go-live.≥ 85% frontline readiness scores prior to launch.
• Reduction in post-launch issues attributable to training or knowledge gaps.
• Positive feedback from Sales, Operations, and Product partners on launch preparedness.

Who We Are:

TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience. With more than 6,500 professionals operating out of 40 cities across the globe, we help clients meet their needs today and prepare for tomorrow. Our services include underwriting and distributing new issues, providing trusted advice and industry-leading insight, extending access to global markets, and delivering integrated transaction banking solutions. In 2023, we acquired Cowen Inc., offering our clients access to a premier U.S. equities business and highly-diverse equity research franchise, while growing our strong, diversified investment bank. We are growth-oriented, people-focused, and community-minded. As a team, we work to deliver value for our clients every day.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
 

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet