Product Director -Reconciliation

About The Role

We are looking for a Product Director, Reconciliation to take on a critical hybrid leadership role. You will own both the product strategy for our reconciliation and the operations team that performs the daily reconciliation function.

This is a unique "builder-operator" role. You will be responsible for the team that ensures the accuracy and completeness of our balance sheet and P&L, while simultaneously defining the product roadmap to automate their work.

Your success will be measured by your ability to maintain impeccable financial integrity and operational control today, while building a scalable, automated platform that eliminates manual processes and supports the company’s rapid growth for tomorrow.

What you will own:

• Operational Execution: Lead the reconciliation operations team. Oversee the reconciliation of all partner payouts, bank settlements, wallet balances, and internal ledgers.
• Exception Management: Drive the strategy for investigating and resolving all settlement breaks, payment failures, and financial discrepancies. Implement root-cause analysis to prevent recurrence.
• Financial Close & Reporting: Be directly responsible for the accuracy and timeliness of reconciliation data feeding into the monthly financial close. Provide regular reporting on reconciliation status, unreconciled items, and operational KPIs to finance leadership.
• Platform Automation: Drive the evolution of our reconciliation platform with a clear goal: automate your own operations team. Lead the charge to build self-service tools, automated matching engines, and real-time dashboards.
• Process Optimization: Continuously map, document, and re-engineer all reconciliation processes to gain efficiency, improve controls, and reduce risk before and after automation is built.
• Stakeholder Partnership: Act as the primary partner to senior leaders in Finance, Treasury, Compliance, and Engineering. Translate complex financial and accounting needs into clear, actionable product requirements. (In this role, your own operations team is "customer zero.")
• Technical Collaboration: Partner closely with engineering teams to build robust, scalable, and resilient systems. Make informed trade-offs between building new features and paying down technical debt.
• Risk & Performance Management: Define and monitor KPIs for both operational performance (e.g., break aging, time-to-close) and system performance (e.g., auto-match rate, system uptime). Proactively identify and mitigate financial and operational risks.
• Team & People Management: Manage, mentor, and grow a high-performing team of reconciliation analyst, specialist and product management. Set team goals, manage performance, and foster a culture of accuracy and continuous improvement.

What you’ll bring to the table:

• 10+ years of experience in financial operations or product management within the FinTech, payments, or banking industry.
• 5+ years in a leadership role managing high-performing operational teams in a financial systems or accounting environment (e.g., Reconciliation, Payment Operations, FinOps, Treasury Operations).
• Demonstrable experience in leveraging or developing technology to automate processes: You must show a proven track record of building and scaling platform products, internal tools, or financial systems. You must be able to "speak product" (write requirements, manage a backlog, work with engineers).
• Deep, hands-on domain expertise: You are a subject matter expert in the execution of global, multi-currency reconciliation, payment operations, and financial data flows (e.g., SWIFT, ACH, card networks, partner settlements). You would also need to have a profound understanding of accounting principles (IFRS/US GAAP) and financial controls, and a professional accounting qualification (CPA, ACA, CIMA or equivalent) is highly preferred.
• "Builder-Operator" Mindset: You are just as comfortable running a daily operations stand-up as you are presenting a 3-year product roadmap to executives.
• Exceptional leadership and communication skills: You have a demonstrated ability to manage both operations analysts and product managers, and to communicate effectively with senior finance and engineering leaders.

Bonus points if you have:

• Experience in the global remittance or cross-border payments industry.
• Direct experience leading a team through a significant automation or systems transformation (e.g., migrating off spreadsheets, implementing a new reconciliation or ledger system).
• Experience in using AI/ ML for financial process automation (e.g. anomaly detection, predictive matching, generative AI for parsing)
• A background in finance, accounting, or computer science. Even more bonus points if you are a CPA/ACA/CIMA.
• Experience with high-volume, real-time transaction processing environments.