Product Design Lead

We are hiring our first in-house product designer.

Location: Remote (U.S.) or at our HQ in Seattle, WA.

About the Role

We're hiring a product designer to own how thousands of veterinarians interact with our product every day. You'll work directly with our founders, engineers, and customers to design software that gets used in real exam rooms.

WHAT YOU'LL DO

• Own end-to-end design across the VetRec product — from core documentation flows to new product lines launching this year.
• Spend real time with veterinarians. Watch them use the product, sit in on appointments, and understand the chaos of a busy clinic firsthand.
• Design across all device contexts, desktop workstations, tablet carts, and mobile, knowing that each environment has different constraints and user postures in a clinical setting.
• Use PostHog, session replays, and Betterstack telemetry to find friction before users complain about it. Turn data into design decisions, not dashboards.
• Leverage AI tools (Claude, Cursor, Lovable, v0, Figma Make) to prototype, test, and ship faster than feels reasonable.
• Partner closely with engineering on a React/TypeScript codebase. Comfort touching code is a big plus.
• Define and maintain a coherent design system as the product surface grows — components, patterns, documentation, and handoff standards.
•  Contribute to research: plan usability studies, synthesize findings, and bring customer insight directly into the design process.

WHAT WE'RE LOOKING FOR

• 5+ years designing complex B2B or clinical software. Healthcare, EMR, or workflow products are a strong bonus.
• A portfolio that shows judgment, not just polish. We care about how you navigate tradeoffs, not how good your Figma layers look.
• Proficiency designing across desktop, tablet, and mobile — you understand how layouts, touch targets, and interaction patterns shift by device and context.
• Fluency with product analytics. You've used PostHog (or Amplitude, Mixpanel) to drive decisions, not just to build charts after the fact.
• An AI-native workflow. You treat AI tools like a power user, not a novelty, and have opinions about which ones actually move the needle.
• Genuine curiosity about users. You'd rather watch a vet use the product for an hour than read a research summary.
• Bias for shipping. You'd rather get something in front of customers on Friday than perfect it for two more weeks.
• Strong communication skills. You can articulate design rationale clearly to founders, engineers, and non-designers alike.
• Experience working in a startup or other fast-paced environment.

NICE TO HAVE

• Background in veterinary medicine, healthcare, or clinical workflows
• Accessibility (WCAG) experience
• React / TypeScript comfort
• Experience designing for voice, audio, or AI-mediated interfaces
• Motion design
• Design systems at scale