Product Communications Specialist I

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.
 

Work cross-functionally & interdepartmentally to research, develop and maintain Medicare AEP materials. Participate in workgroup(s) to implement process improvements based on Lessons Learned. Write detailed process documentation, including Standard Operating Procedures and Process Flowcharts. 

Position Purpose: Responsible for development and production of Medicare regulatory required and benefit related materials to ensure compliance with State and Federal regulations and alignment with administrative policies. Position supports Medicare Solutions portfolio nationwide with presale and member enrollment materials

• Works within materials automation platform to generate, update and review materials. Performs audits of benefits, language and content to ensure accuracy and consistency with CMS filed benefits, models and templates.
• Develops errata documents and ad hoc member communications when necessary.
• Participates in cross-functional committees to promote understanding of development activities, assist in review activities, and ensure compliance with a standard format for master templates used in material development.
• Able to work independently with minimal direction.
• Ensure that all business processes that support Medicare document development and Production functions are completed with a high degree of accuracy and within the timeframes established by departmental standards.
• Ensure Medicare Product organization is run in accordance with all State and Federal regulatory requirements.
• Maintain compliance by regularly monitoring activities to assess compliance. Implement approved corrective actions to remove deficiencies on time, as required by an internal or exterior auditor, regulator or government purchaser, and monitor to ensure no repeat deficiencies.
• Supports maintenance and development of department product communication policies & procedures.
• Performs other duties as assigned
• Complies with all policies and standards

*** PREFERRED RESIDENTS IN THE EASTERN STANDARD TIME ZONE

Highly Preferred

FL Residents

Medicaid/Medicare experience

CMS/Regulatory Medicare guidelines

Strong Excel, Word and SharePoint skills

Proficient using MS Teams and Adobe Acrobat Pro (for editing/review)

Experience working cross-functionally to create Medicare member materials

90% Remote and 10% Travel for office meetings/trainings.

Education/Experience:
Bachelor’s Degree in related field or equivalent experience will be considered. 3+ years experience in communications, or related field. Prior experience developing member communications preferred. Some experience acting as a subject matter expert or team lead preferred.
 

Pay Range: $55,100.00 - $99,000.00 per year

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules.  Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status.  Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act