What if the work you did every day could impact the lives of people you know? Or all of humanity?
At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.
Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.
Product Care Sales Representative – Milan or Madrid
As a Product Care Sales Representative (PCR) here at Illumina, you will be working in a fast paced team where you will be engaged in a variety of projects,
responsible for the sales of service contract products. You will be dealing directly with customers to ensure we offer the right solution for their needs.
Please note that this role is to be based on-site in Madrid, Spain, however we are also open to Milan, Italy as a location. It is essential that the successful candidate has fluent language skills in English and Spanish, with additional Italian language skills also being highly preferred.
Illumina's employee benefits are industry-leading and include, flexible time off, private medical insurance, compassion and care time off, leisure travel insurance, pension, employee stock purchasing program, volunteer time off, and much more!
Why you
You will have previous experience working within a sales role where you have been proactively contacting existing and/or prospect customers. A scientific background is not essential for this role however we will consider candidates from a scientific background that are enthusiastic to pursue a career within sales.
It is essential to speak fluently in both English and Spanish language, and highly desirable to have Italian language skills in addition.
- Managing the customer sales process for Spain based accounts, using our CRM database to contact existing customers via phone and email
- Meets sales targets and is responsible for accurate forecasting and maintaining lead, customer details and up to date opportunity information in CRM database.
- Engages with existing customers and qualified sales leads, guiding customers to the Illumina service products that best meet needs, coordinating with internal resources to address customer questions or objections, providing budgetary pricing, creating and submitting individualized quotes and closing the sales process through the point of order receipt.
- Works collaboratively with the wider sales team in Italy and Spain
- Establishes and maintains strong, positive, productive relationships with customer accounts including product end-users, management and purchasing contacts.
- Track and report on all activities to managers.
- Potential to do occasional field visits as required to help advance opportunities.
Requirements:
- Fluency in English and Spanish essential
- Fluency in Italian highly desired
- Proven successful sales experience with a technical product line a plus but other sales experience would be considered
- Outstanding verbal and written communication skills
- Goal oriented with a focus on achieving team sales performance metrics.
- Detail oriented and ability to focus in a fast paced environment.
- BSc within a relevant scientific subject preferred
What Can You Expect
Our team members are bright, energetic and dedicated - they are the driving force behind our innovation and impact. To attract the best and brightest, we offer a competitive employee benefits program. We view it as a smart investment in our people, one that recognizes the tremendous value they bring to our business every day. At Illumina, we push boundaries. We think beyond the conventional. We dream big. With the energy of so many bright and accomplished people, the opportunities are endless.
We are a company deeply rooted in belonging, promoting an inclusive environment where employees feel valued and empowered to contribute to our mission. Built on a strong foundation, Illumina has always prioritized openness, collaboration, and seeking alternative perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and offer opportunities to engage in social responsibility. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. Illumina conducts background checks on applicants for whom a conditional offer of employment has been made. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable local, state, and federal laws. Background check results may potentially result in the withdrawal of a conditional offer of employment. The background check process and any decisions made as a result shall be made in accordance with all applicable local, state, and federal laws. Illumina prohibits the use of generative artificial intelligence (AI) in the application and interview process. If you require accommodation to complete the application or interview process, please contact accommodations@illumina.com. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. The position will be posted until a final candidate is selected or the requisition has a sufficient number of qualified applicants. This role is not eligible for visa sponsorship.