Redwood Credit Union is seeking a Product Analyst, who will administer the product portfolio optimization program, used to monitor and enhance RCU’s existing products and services. Responsibilities include assessing the current state of products and services to identify gaps and opportunities, managing and monitoring catalog-level product performance and reporting, and supporting optimization and enhancement initiatives that improve the Member experience and drive Member growth and retention.
Key Responsibilities
Product Assessments:
o Prepare materials for product assessments, including drawing insights from Member and team member feedback, surveying branches and the contact center, and determining the current digital experience.
o Facilitate product assessment workshops with line of business partners.
o Assess current-state product performance and identify strengths and opportunities for improvement.
o Document and present assessment results including defining opportunities.
o Facilitate the prioritization of enhancements and optimizations emerging from product assessments.
o Analyze product and service key performance indicators (KPIs) after launch and develop action plans to advance success and address challenges.
Product Catalog Management:
o Develop an in-depth knowledge of Redwood Credit Union’s product catalog, assessment process, and key performance indicators.
o Administer the catalog database, updates, and reporting.
o Support ongoing KPI reporting and monitoring.
Product Strategy, Planning, and Delivery:
o Benchmark competitors, credit unions, fintechs, and others.
o Identify market and consumer trends that may impact product performance or create new opportunities.
o Support activities and projects to implement and launch product and service enhancements and optimizations.
o Support backlog management for each product area.
Join us and discover why you'll love working at Redwood Credit Union!
ABOUT REDWOOD CREDIT UNION (RCU):
At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.
As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.
Why work for Redwood Credit Union?
• 29th largest credit union in the U.S. and the largest financial institution based in the North Bay
• Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial
• Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"
• Recognized by Newsweek as one of "America's Best Credit Unions 2024"
• Recognized by Forbes as one of “America’s Best Small Employers 2023"
• Voted Best Places to Work in the North Bay 20 years in a row
• World-class Employee Engagement scores
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• Industry leading Net Promoter Scores across the U.S.