Job Description:
Business Overview
Mission
Rakuten Group's basic management philosophy is to "empower people and society through innovation." We provide more than 70 diverse services, including EC services such as shopping malls and travel booking sites, financial services such as online banking, and media services and professional sports, to more than 100 million customers in Japan alone (more than 1.6 billion globally), covering a wide range of people's life scenes. At the same time, we are building a strong business model based on the "Rakuten Ecosystem" that organically links customers and various services.
As a member of Rakuten Group's FinTech Group Company, we at Rakuten Payment, Inc. are developing businesses centered on settlement services such as Rakuten Pay, Rakuten Edy, and Point Partner Business, as well as marketing solutions.
"With the power of technology, we aim to create a world where anyone can enjoy the same value no matter where they are."
As the digital sphere of society rapidly expands, we want to connect the Internet and the real world more seamlessly, so that everyone can use technology to lead a safe, secure, and more comfortable daily life. In order to achieve such a society, we would like to face the various problems that people are facing and move forward together to the next stage.
Department Overview
Features and Strengths
With the strength of the Rakuten Point market, which has surpassed 3 trillion yen in total issuance, we are building the "Rakuten Economic Circle" through service collaboration with Rakuten Group companies and the introduction of cashless settlement services in physical stores, which are growing at an accelerated pace. Our settlement services can be used at approximately 5 million online and offline locations, including supermarkets, convenience stores, and shopping malls nationwide, as well as at approximately 1 million locations where traffic-related e-money can be used, and the number of locations where this service can be used is continuing to expand.
About Rakuten Pay (Online)
Rakuten Pay (Online) (https://checkout.rakuten.co.jp) has been experiencing significant growth since its launch in 2008. It is one of the largest web-based ID payment services in Japan, adopted by over 9,000 e-commerce operators nationwide.
About the Development Organization
Our department is responsible for the entire process from system development to the operation of Rakuten Pay (Online). The organization is divided into development and operations, each with dedicated producers and engineers. We provide an environment where each group can focus on their specific missions and challenges while maintaining active and seamless communication across the organization. This encourages collaboration beyond organizational boundaries, enhancing our daily operations and continuous improvement efforts.
Position:
Why We Hire
With the rapid growth of our service, we are passionate about changing the way to improve payment step and providing the best possible customer experience. To expand our business, we're looking for talented and creative people to join us.
Position Details
Your main role will be to lead over whole development phases from requirements definition to system operation and maintenance as a project manager. In the requirement definition phase, you will need to coordinate with team leader manager to determine customers' desires, and work closely with engineers to meet stakeholders’ needs. For the next phases, you will also work directly with clients to ensure deliverables fall within the applicable scope and budget, coordinate with developers and other departments to ensure all aspects of each project are compatible, and develop a detailed project plan to monitor and track progress.
In-Progress Projects:
- Commercial-oriented payment step improvements
- Shop-oriented API services
- Shop-oriented management system
- Backend system
- Large scare of Payment data collection system
- New Shop-oriented application system
You're continually improving the development process. Your experience and innovative idea are expected to be contributed to the improvements process. Also, we expect your strategic mindset and the leadership skill to perform, implement and execute the projects. Since payment service requires to be met with a high security level and quality, you can gain a wealth of knowledge and experience. Furthermore, you can broaden the knowledge of BtoBtoC business.
Even though you will be assigned as project manager after you join, it is possible to change your career path (eg. product manager/team manager) upon your skill and consultation.
We are looking forward to receiving your application.
Responsibilities:
- Coordinate with business side to determine customer's needs and desires, engage fully in system planning, requirement and design phases
- Project management
- KPI management
- Report and escalate to stakeholders
- Develop comprehensive project plans to maintain the services
Mandatory Qualifications:
- Experience in requirements definition (at least 3 years)
- Experience in driving projects as PM or PL.
Desired Qualifications:
- 5+ years' experience in project management for web services development
- Ability to analyze and solve problems
- Ability to think and act independently
- Ability to proactively enhance and optimize processes while respecting established workflows
- A strong sense of responsibility, ownership and teamwork
- Develop comprehensive project plans to maintain services
Additional information on Location
NBF Shinagawa Tower
Additional information on Secondment
This position will be hired by Rakuten Group, Inc. and seconded to Rakuten Payment, Inc.
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Languages:
English (Overall - 2 - Intermediate), Japanese (Overall - 3 - Advanced)