Procurement Service Manager

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Job Description:

Are you a high-level communicator who thrives at the intersection of strategic planning and urgent execution? Airbus Helicopters is looking for a high-impact Procurement Service Manager to serve as the critical focal point between our customers and global suppliers. In this role, you won't just track parts—you will manage the "heartbeat" of our operations, ensuring that AOG (Aircraft on Ground) and critical requirements are met with precision and proactive solutions.

Meet the Team:

From building to servicing the next generation of aerospace, our team focuses on quality, productivity and efficiency. We ensure the highest quality of care and safety is built into each aircraft we assemble and maintain. Our team members make it happen. 

Your Working Environment:

On the eastern border of Mississippi you’ll find Columbus, home to our Helicopter manufacturing and assembly lines and Center of Excellence for the entire North America region. It’s here that we produce the UH-72A Lakota Helicopters for the U.S. Army in addition to the H-125 aircraft for civil and commercial customers

How we care for you:

• Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”)

• Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program.

• Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages. 

Your Challenges:

Customer Interface and Facilitation:  40%

• Build customer rapport; adapt a clear, simple and efficient mode of both directions closed loop communication internally and externally.

• Create collaborative action plan and present a status on action closure along with progress on previous customer concerns and resolutions.

• Manage the external/internal customer issues, concerns and complaints.

• Remain informed of issues, follow the action plans to closure, and discuss with the customer ensuring on-time delivery, on-quality and 100% customer satisfaction.

• Organize customer performance reviews.

• Perform monthly or quarterly customer program reviews including status, recovery and/or mitigation plans, highlight any risk based on manufacture lead times, requisition date, customer need date vs supplier commit date.

• Understand the customer dynamics, operational and strategic goals and business requirements.

• Communicate, coordinate and facilitate the operational needs of the customer with the internal functional departments.

• Raise to appropriate levels when resolutions cannot be reached to meet customer needs.

• Hold regular meetings with Airbus affiliates/Internal Customer Support personnel to discuss and organize material shipments to support AOG, critical items and other requirements.

Support and Process Management:  30%

• Coordinate with internal teams to review/lead forecast and provide, including updates 3 times per year, to Airbus affiliates along with external suppliers.
• Facilitate quarterly meetings with Airbus affiliates and external suppliers to handle any risk associated with the forecast.
• Notify customers of risk to forecast and provide mitigation recommendations.
• Provide high level overview of risk, which customers they impact, percentage of customer’s business compromised and recommended mitigation plan to management.
• Engage Strategic Procurement when suppliers notify of change in lead times to allow discussion between parties, including DMG group, if lead times need to be changed in SAP.
• Provide feedback to Strategic and Procurement Operations from external suppliers regarding forecast.
• Facilitate forecast alignment with Strategic and Procurement Operations on forecast risks and recommended mitigations.
• Review procedures, methods and techniques used in inventory management and establish new concepts and procedures, as well as actions, aimed at achieving controls intended to reduce or prevent material shortages while in parallel minimizing over-stocking that results in excessive inventory costs.
• Assist Procurement Operations in expediting of materials into the facility to secure the delivery of customer and production requirements on a timely basis.
• Ensure status of expedited materials is communicated and transparent to all parties involved.
• Manage information loop with programs to ensure on time completion of PO’s and sales orders for new and rework parts.
• Assist in resolving any goods receipts that are blocking parts from being received.
• Assist in facilitation of Siebel Service Requests, when needed, to support return or replacement of parts from Airbus affiliates that are blocked by quality.
• Service Requests should be completed in a timely manner to not block customer needs and increase parts held in quarantine.
• Continual oversite of SR’s is expected until complete resolution is achieved.
• Facilitate with vital internal departments for resolution when quality and/or engineering issues are brought to Airbus from suppliers or internal customers.
• Backup to operational buyers, when needed, for PO placement and/or updates.

Metric Assessment and Analysis:  30%

• Manage the preparation and distribution of status reports for internal/external customers.
• Provide robust closed loop communication to customers and suppliers, when needed, to support required delivery dates.
• Assess Capacity analysis, Rate Readiness Studies and Capital investment information when provided by suppliers.
• Provide high level feedback to management including risk assessments, recovery plans by supplier and recommended mitigations.
• Track and assist in closing quality notes to allow continual movement of parts to support customers.
• Collaborate and assist in preparation of overall assessments of suppliers, quarterly forecast template along with risk mitigations and data sharing with internal customer.

Your Boarding Pass:   

Education:

Required

• Bachelor’s degree or equivalent work experience

Preferred

• Advanced degree in industrial supply chain, project management and/or engineering

Experience:

Required

• 10 years of proven experience in Supply Chain, Project Management, Customer Service, Planning
• Minimum 7 years’ experience in Aviation Industry            
• Minimum 3 years’ experience technical field (engineering, quality, field technician, on hands aviation training)
• Supply Chain Management, Strong Data Analysis, Eye for Business, Logistics
• Time Management and ability to multi-task
• Ability to understand customer needs and follow through with closed loop communication and action plans to meet customer requirements.
• Ability to understand forecasting structure and collaborate with suppliers on future requirements
• Ability to meet critical customer deadlines and provide high level status to management
• Understanding of FAR’s and DFAR’s
• Advanced MS Excel skills
• Advanced MS PowerPoint skills
• SAP/MRP

Travel Required:

• 5% Domestic and International

Citizenship:

•   US Person under ITAR definition (U.S. Citizen, green card holder or person covered under our existing ITAR license)

Physical Requirements:  

• Onsite or remote:  95% Onsite
• Vision: able to see and read computer screens and other electronic equipment with screens, able to read documents, reports and engineering drawings.  Daily
• Hearing: able to participate in conversations in person and via teleconference or phone and to hear sounds on the production floor including safety warnings or alarms.  Daily
• Speaking:  able to speak in conversations and meetings, deliver information and participate in communications.  Daily
• Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts.  Daily
• Carrying: able to carry documents, tools, drawings, electronic equipment up to 10lbs/5kgs.  Daily
• Lifting:  able to lift documents, tools, drawings, electronic equipment up to 10lbs/5kgs.  Daily
• Pushing / Pulling:  able to push and pull small office furniture and some equipment and tools.   Occasionally
• Sitting:  able to sit for long periods of time in meetings, working on the computer.   Daily
• Squatting / Kneeling:  able to squat or kneel to retrieve or replace items stored on low shelving.  Occasionally
• Standing: able to stand for discussions in offices or on the production floor.  Daily
• Travel:  able to travel independently and at short notice.  Frequently
• Walking (include routine walking such as to a shared printer to retrieve documents):  able to walk through office and production areas including uneven surfaces.  Occasionally
• Personal Protective Equipment required:  Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site
• Administrative position only PPE required: Steel-toed shoes are required for all shop floor visits, appropriate hearing/eye protection may also be required when visiting the shop floor.

Take your career to a new level and apply now.

A full job description will be provided to candidates who progress to the interview stage or any candidate upon request.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Helicopters, Inc.

Employment Type:

US - Direct Hire

Experience Level:

Professional

Remote Type:

On-site

Job Family:

Sourcing, Buying and Ordering

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Job Posting End Date: 05.09.2026

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