This role requires a hybrid schedule and will be based in our South Charlotte, NC Headquarters (Tuesday through Thursday) and work fully remotely on Mondays and Fridays each week.
As a Processing Manager at Sage, you’ll lead a high-performing team of processors with a focus on accuracy, speed, and integrity—putting clients first in every step of the loan journey. You’ll drive operational excellence through proactive leadership, consistent coaching, and a growth mindset that reflects our belief in getting better every day. This role requires adaptability and ownership, aligning with our value that everything is written in pencil as you navigate change and continuously improve processes. Above all, you’ll foster a collaborative, positive culture where teammates thrive, clients win, and Sage continues being great people to work with.
What You'll Do
- Manage pipeline capacity & assign new loans to current team
- Directly supervise a team of 10-12 Processors
- Ensure proper quality, efficiency and production from their team
- Work closely with Sales to maintain pipeline movement
- Process loans as necessary to assist with any pipeline overflow
- Audit files for compliance and technical accuracy throughout the loan process: RESPA/GFE, all applicable state/federal tests, TILA & other required state specific disclosures.
- Conduct regular team meetings, monthly 1:1’s and performance reviews with staff, to foster on-going dialog regarding performance
- Conduct interviews, new hire orientation, training and disciplinary action
- Ensuring the department is staffed at an efficient level by forecasting department needs and understanding measurements in place to determine both capacity and efficiency
- Setting clear performance expectations and holding direct reports accountable to completing action plans and meeting them
- Maintaining and enforcing quality standards of mortgage loan files to be consistent with FNMA/Freddie & Investor guidelines
- Identifying exception trends; taking immediate performance action to correct issues
What We're Looking For
- A bachelor’s degree (or equivalent experience) that’s helped you build strong analytical and communication skills.
- Around 10+ years in the mortgage industry, including 7+ years in loan processing and 5+ years leading teams—you’ve seen the process from all angles and know how to guide others through it.
- A natural attention to detail and sound judgment that helps you make confident, accurate decisions.
- Comfort working independently while staying highly collaborative and engaged with your team.
- Solid understanding of DU and LP AUS systems and familiarity with FHA, VA, and Conventional loan programs.
- Proficiency with Microsoft Office and Google Suite, and an openness to learning new tools that streamline your work.
- Strong communication and presentation skills—you know how to connect with people and make complex topics clear.
- Excellent organizational and problem-solving abilities, with the agility to balance multiple priorities at once.
- A proactive, adaptable mindset and a genuine drive to help your team and clients succeed.
- A positive, team-oriented attitude—someone who brings energy, collaboration, and a “let’s figure it out” spirit to every challenge.
Compensation
- USA Compensation Range: $84-125k
Additionally, the following benefits are provided by Red Ventures, subject to eligibility requirements.
- Health Insurance Coverage (medical, dental, and vision)
- Short and Long-Term Disability Insurance
- Flexible Spending Accounts
- Employee Assistance Program
- Paid Parental Bonding Benefit Program
- Flexible Paid Time Off (PTO): We believe time to rest and recharge is essential. That’s why we offer a generous and flexible PTO policy. Full-time employees accrue 20 days of PTO for a full calendar year annually, with an increase to 25 days after five years of service.
Who We Are:
Sage Home Loans Corporation is a digital mortgage lender solution redefining the mortgage origination experience. By building new technology solutions we're creating simple and clean customer experiences to simplify the mortgage application process. Our team has developed a fully digital online application that enables the user to complete their application and start looking for the right mortgage that matches their needs 24/7. We then marry the digital journey with exceptional human interaction from our expert Loan Officers to create the best possible borrower experience.
Founded in 2000, Red Ventures (RV) is home to a diverse portfolio of industry-leading brands and businesses, strategic partnerships and proprietary technology, including Sage Home Loans, Bankrate, Lonely Planet, The Points Guy, BestColleges and more. Together, RV helps millions of people worldwide make life’s most important decisions, accelerates digital adaptation, and innovates the online