When you join the team at Unum, you become part of an organization committed to helping you thrive.
Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:
Award-winning culture
Inclusion and diversity as a priority
Performance Based Incentive Plans
Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability
Generous PTO (including paid time to volunteer!)
Up to 9.5% 401(k) employer contribution
Mental health support
Career advancement opportunities
Student loan repayment options
Tuition reimbursement
Flexible work environments
*All the benefits listed above are subject to the terms of their individual Plans.
And that’s just the beginning…
With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!
General Summary:
The Process Manager is the anchor of the team, enabling cross-functional team members to work efficiently and stay aligned on priorities so the team can deliver outcomes faster. They facilitate agile ways of working, manage the flow of work (backlog, priorities, deliverables), remove blockers, and maintain a healthy operating rhythm.
As the connector across teams, the Process Manager fosters clarity, collaboration, and transparent communication, ensuring work continues to move toward shared goals. Serving as a change agent, they champion new ways of working and continuously improve how the team operates, ultimately acting as the glue that brings the pod together and keeps it moving with cohesion and momentum.
What You’ll Do
- Team facilitation & operating rhythm
- Enable effective team routines such as standups, planning, retros, and working sessions
- Ensure team members have clarity on priorities, responsibilities, and upcoming deliverables
- Remove blockers or obstacles that slow down execution
- Ensure every voice in the team is heard, reinforcing a collaborative team environment
Ways of Working / Continuous Improvement
- Create structure around how the team works, including charters, meeting cadence, communication flows, and decision-making
- Drive continuous improvement by identifying inefficiencies and implementing better ways of working
- Introduce lightweight agile practices appropriate for business teams (not software development)
- Monitor team health and engagement; identify tensions early and help resolve them productively
Backlog & Prioritization
- Maintain visibility to the team backlog, helping the team align work to strategic goals
- Help the team prioritize efforts based on value, effort, capacity, and timing
- Ensure readiness for sprint/iteration planning; bring clarity to "what" and "why."
Alignment & Communication
- Act as a connector between the team and supporting squads (e.g., analytics, experience, creative)
- Provide structured communication to team leadership, stakeholders, and the CXO leadership team
- Help team members prepare for governance or leadership discussions, including status updates, decision requests, and escalations
Coaching & Change Adoption
- Coach team members on new ways of working, reinforcing agile principles without being dogmatic
- Influence cultural shifts as we move from linear, waterfall processes to iterative delivery
- Model servant leadership, supporting the team rather than directing it
Qualifications
- 5+ years of experience in process management, agile facilitation, program operations, business operations, or similar (not software PM)
- Demonstrated ability to facilitate cross-functional discussions and move teams toward action
- Strong communication and relationship-building skills with the ability to influence without authority
- Ability to create clarity out of ambiguity and bring structure to unstructured environments
- Growth mindset and comfort coaching others through change
- Experience in agile, or operating model transformation helpful
- Background in marketing operations, CX, digital experience, or business operations helpful
- Experience with backlog management or workflow tools (e.g., monday.com, Jira)
#LI-TS1
~IN1
Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.
Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.
The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.
$75,500.00-$142,700.00
Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.
Company:
Unum