Join TBK Bank!
At TBK Bank, a subsidiary of Triumph, we're a team of passionate, driven, collaborative, solutions-minded people who want to make a difference in the lives of our customers and communities. Our mission is to do well and to do good at the same time. We accomplish this by working together, because at the end of the day, TBK means striving for excellence, while delivering with humility. We thrive on providing exceptional customer service, and we look for friendly professionals dedicated to helping customers achieve their financial goals.
Position Summary: The Process Improvement Specialist is responsible for the co-management of the bank’s new account, account maintenance, retail forms, and teller application. This position will be responsible for collaborating on retail projects and requests and will develop workflows, be responsible for testing, validating and implementing change requests, modifications and enhancements to these applications.
ESSENTIAL DUTIES & RESPONSIBILITIES
Develop a strong understanding of Fiserv Premier, Business Process Manager (BPM), Integrated Teller and other ancillary retail applications.
Provide feedback on appropriate changes, understand potential issues, risks, employee and customer impact and effectively articulate such and recommend appropriate resolutions in collaboration with Retail Operations leadership.
Create, maintain, modify, test, and update documents, products, forms, and workflows in BPM.
Serve as an administrator on Retail Core applications – Business Process Manager (BPM) Integrated Teller, others as defined.
Test new products, release, and modification in Fiserv Premier, BPM, Integrated Teller as well as other applications as needed.
Collaborate with the Bank’s core and Director administrators.
Document the implementation of Fiserv software releases to include advising the appropriate personnel of potential procedural changes, forms updates, and the overall impact of the release as well as collaboration with IT department on system updates.
Co-manage the BPM shared mailbox, Retail Core Application inbox and when necessary work directly with the IT Help Desk to assist with system troubleshooting for end users.
Work with vendors as they relate to third party integration functions within retail applications.
Stay apprised of system enhancements and formulate recommendations for improvements that can increase retail efficiencies and streamline processes.
Maintain professional and technical knowledge of retail applications by attending educational workshops and reviewing professional publications.
Assist with Business Analytics requests for Retail Operations team.
Create and upload retail information to OTTO as needed.
Complete Annual Bankers Certification Training and Compliance Training.
Travel will be required.
Execute other tasks and projects related to the department as assigned.
EXPERIENCE & EDUCATION
Minimum 3 – 5 years of relevant experience.
Minimum 3 – 5 years in the financial services industry.
Minimum 3 – 5 years retail operations focus is preferred.
Bachelor degree, preferred.
SKILLS & ABILITIES REQUIRED
Must possess utmost professional qualities, high energy, results driven, and self-motivation.
Excellent analytical and problem solving skills, including the ability to accurately gather, analyze and interpret data.
Effective project and time management skills, including the ability to work in a fast paced environment and complete projects and task on schedule.
Advanced knowledge of Microsoft Word, Excel, Outlook, and PowerPoint.
Strong oral, written and interpersonal communications skills.
Ability to work under pressure, meet deadlines and make decisions with minimal supervision.
Creative problem solving, organization, attention to detail, flexibility and adaptability are crucial to the success of this role.
Abide by TBK Bank’s core values.
WORK ENVIRONMENT
The work environment characteristics described here may be encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
Ability to work in a confined area.
Ability to sit at a computer terminal for an extended period of time. Occasional stooping or kneeling may be necessary.
While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear and use hands and fingers to operate a computer keyboard and telephone.
Specific vision abilities are required by this job due to computer work.
Light to moderate lifting is required.
Regular, predictable attendance is required.
Compensation Range
Annual Salary: $53,708.00 - $76,802.00We offer Medical, Dental, Vision, Paid Time Off, 401k and much more.