Process Change Manager

We’re looking for a Process Change Manager to join us at Telia Lithuania.

I’m Viktorija Kulvinskienė, Processes Development Team Manager in Sales and Customer Service Division, and I’m searching for someone ready to grow with us. We’re a supportive, forward-thinking team focused on developing, standardizing, and optimizing Sales processes to deliver seamless, end-to-end B2X customer experiences.

What you’ll do:

As Process Change Manager, you will design, implement, and continuously improve Sales processes that increase efficiency and customer satisfaction.

• Act as Sales process owner, planning and executing end-to-end process transformation initiatives
• Consult and collaborate with project teams, IT development teams, and cross-functional stakeholders to drive impactful change
• Develop optimized end-to-end Sales processes and solution-building workflows to increase efficiency with automation or AI solutions
• Create measurable KPIs and structured documentation ensuring audit readiness and strategic alignment

What will help you thrive in this role:

The suitable candidate is proactive, confident with strong self-leadership skills, and strategic thinker who thrives in dynamic environments and drives change with clarity and structure.

• Proven experience in Process Management, Change Management, or Business Analysis, ideally within a B2B environment
• Experience in stakeholders and decision-makers management
• Strong knowledge of Salesforce; familiarity with SAP CRM is a strong advantage
• Ability to deep dive into system functionalities, define precise development requirements, and lead complex transformation initiatives
• Knowledge of Agile methodology, Lean Six Sigma, or BPM is highly desirable
• Fluency in Lithuanian and English

Join us to shape smarter living for people, businesses, and the planet

At Telia, we’re a team of 15 000 colleagues across the Nordics and Baltics, passionate about technology and connectivity. As a Top Employer and Sustainability Leader, we drive change with large-scale, impactful projects while building a sustainable, inclusive world.

Here, you can grow your skills, lead meaningful projects, and thrive in a supportive, diverse environment. Whether you’re taking your first step or your next, Telia is a place to grow, belong, and make a real impact.

What we offer

At Telia, we care about your well-being, growth, and sense of belonging:

• Additional health insurance and pension plans
• Workation: work from anywhere in the EU for up to 30 days per year
• Extra vacation days based on tenure (up to 5 additional days)
• Discounts on Telia services, including free home internet
• Partner offers and discounts (SPA, cafes, events)
• Telia Kids Club: summer camps for employees’ children
• Company-supported sports activities (yoga, basketball, running)
• Internal training, leadership programs and job shadowing to explore new roles
• Free on-site charging stations for electric vehicles – available for both work-related and personal use. …and more.

Monthly salary range for this position – 3300 – 4300 Eur (gross) plus annual performance bonuses. Although it may vary depending on your skills and experience.

Ready to make better happen?

We look forward to receiving your application by 13/03/2026. Please note that we might close the position earlier if we find the right candidate, so don’t wait too long to apply!

If you’re selected for the next stage, you’ll be contacted by our Talent Acquisition Partner Background and reference checks will be part of the process.

Want to know more about this role? Please reach out to Viktorija Kulvinskienė, Team Manager at viktorija.kulvinskiene@telia.lt

Equal opportunities

At Telia, we recognize talent by professional skills and growth potential. We champion diversity, ensuring every individual’s needs are met, regardless of disability, gender, age, nationality, sexual orientation, or social status. Together, we’re dedicated to fostering an inclusive work environment where your uniqueness is our strength.

Join us and let’s make better happen - together!

More about our culture: www.telia.lt/karjera