Process Automation Analyst

Summary 

Responsible for the analysis, design, delivery, and maintenance of process automation across the enterprise. Works with internal clients to capture "as-is" processes and map "to-be" processes.  Brings business process knowledge to ensure processes are reengineered and made ready for automation.   Supports the development, testing, and deployment of automated solutions. The Business Process Automation Analyst will also be called upon to assist with managing the Virtual Workforce of robots and automation, including acting as a team leader for the robots, and reporting as required on the performance, throughput, and accuracy of the robots which have been built. 

Essential Functions 

• Robotic Workforce Management: Ensure oversight and up-time of the Ryder robotic workforce, ensuring appropriate reporting on daily results is complete and accurate.  Initial first level support and triage of issues with robots in production 

• Requirement Gathering: Conducts and documents automation feasibility analysis.  Produces keystroke level process maps and designs / builds automation in one or more tools. Understand the steps in the process and any complications or dependencies. Present summaries of findings to leaders, technology partners, and client, walking them through "to-be" designs of automated processes 

• Requirement Delivery: Work closely with internal team to ensure requirements are accurately mapped and suitable for development. Track progress daily or weekly as appropriate, provide updates for sprint reviews and in-progress demonstrations to SME’s and leadership 

• Opportunity Discovery: Work with Automation Center of Excellence (COE) management to identify, document, and prioritize automation opportunities. Work with SMEs to understand end to end processes, identifying automation blockers and suitability of the process for automation 

• Stay up to date on automation tools, best practices, and process improvement across multiple industries and technical tools.   Contribute to discussion on additions or changes to Ryder’s tool-kit, structure, and COE role 

• Performs other duties as assigned 

Skills and Abilities 

• Demonstrates analytical skills 

• Strong verbal and written communication skills 

• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors) 

• Ability to work independently and as a member of a team 

• Flexibility to operate and self-driven to excel in a fast-paced environment 

• Capable of multi-tasking, highly organized, with excellent time management skills  

• Detailed oriented with excellent follow-up practices 

• Ability to work closely with product, architecture, and project teams (preferred) 

• Comfortable working in ambiguous or unclear situations (preferred) 

• Excellent coordination, communication, and documentation skills. (preferred) 

• Self-motivated, driven, and ability to work without direct supervision (preferred) 

Qualifications 

• Bachelor's degree in Business, Operations, Accounting, Engineering or Technology 

• One (1) year or more exposure to Six Sigma / Lean projects, Technology Deployments, Operational Improvement Background, or Involved in Corporate Change Management initiatives 

• Three (3) years or more Large Technology Deployments, Six Sigma / Lean projects, Leading Corporate Change Management initiatives preferred 

• Two (2) years or more Business Process Analyst, Project Analyst, or similar role preferred 

• Project Management Professional (PMP) Certification (1 1/2 Years, preferred) 

• Certified Six Sigma Black Belt (1 1/2 Years, preferred) 

• Other Certified Scrum Master (CSM) (1 1/2 Years, preferred) 

• Other Certified Product Owner (CSPO) (1 1/2 Years, preferred) 

• Other Lean Certification (1 1/2 Years, preferred) 

• Other American Society for Quality (e.g. Process Analyst) (1 1/2 Years, preferred) 

• Project Management Principles; beginner level 

• Excel, Visio, or Project knowledge; intermediate level; preferred 

• SQL knowledge; intermediate level; preferred 

• Understanding of, and Experience working with: Supply Chain Management or Logistics processes; intermediate level; preferred