Process Analyst, Commercial Experience Service Delivery

Job Description :

About us

With over 200 brands sold in nearly 180 countries, we’re the world’s leading premium drinks company. Bring your passion and use your curiosity as you explore, collaborate, and innovate to build brands consumers love. Together with passionate people from all over the world, you’ll test new ideas, learn and grow, and unlock a brighter, more exciting future.

Join us to create a career worth celebrating.

The Order Management Executive is the first point of contact for customers, including EDI customers, IMC’s, 3rd party service providers (warehouse) and Business Enterprise Operations Teams and acts as the link between Customer Service Department and Supply Team. 

 

Responsible for delivering high-level customer service and ensuring on time, in full shipments, guaranteeing that all customer service-related queries are followed up and resolved accurately, efficiently and according to the relevant SLA and Diageo strategy. Logistics Advisor tasks (E.g. Proactively manage relationship with 3PLs, collaboration between Supply Chain and CS, invoice corrections, stock reconciliation etc.). The Order Management Executive is the person responsible for ensuring a connection between Business Enterprise Operations (OTC) and IMC (Supply and Commercial Teams), reinforcing strategy accomplishment and commercial drivers in OTC Team.  

• Single point of contact for customers and supply. 

• Order management for customers including scheduling times and operational planning. 

• Proactive order management execution from creation to delivery to the customer. 

• Provide visibility and relevant action on orders vs. forecast. 

• Handling all incoming customer queries and requests. 

• Follow up to issues on incoming orders in case of non-stock availability or price differences 

• Follow up to EDI ordering (Idoc. corrections, issue resolution for EDI related problems). 

• Support and follow up to credit and collection related issues, ensuring the minimum impact of credit blocks. 

• Continuously improving service levels in cooperation with the internal teams and other parts of the business to strive for excellence in a highly competitive environment. 

• Being responsible for proper communication between Diageo and customers. 

• Maximizing customer satisfaction level and order entry accuracy. 

• Build credible relationship (strong networking, influencing and communication skills required). 

• Actively promote the CARM Control agenda. 

• Keep Process Documentation actualized and accurate. 

Entry: 

•Performs routine activities in a structured environment - typically on one service line only 

• Works under supervision, uses little discretion. Is expected to seek guidance in unexpected situations. 

Mid: 

• Performs a range of work activities in varied environments. Works without frequent reference to others.  

• Uses limited discretion in resolving issues or enquiries. May contribute to routine issue resolution. 

Higher: 

• Performs a range of work, sometimes complex and non-routine, in a variety of environments. 

• Investigates, defines and resolves complex issues. 

• Supports less experienced staff 

Flexible Working Statement:

Flexibility is key to our success. Talk to us about what flexibility means to you so that you’re supported to manage your wellbeing and balance your priorities from day one.

Diversity statement:

Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.

We embrace diversity in the broadest possible sense. This means that you’ll be welcomed and celebrated for who you are just by being you. You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.

Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to new heights and build new ones as part of shaping the next generation of celebrations for consumers around the world.

Feel inspired? Then this may be the opportunity for you.

If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.

Worker Type :

Regular

Primary Location:

Bogota - EOB

Additional Locations :

Job Posting Start Date :

2026-03-13