We’re seeking a Process Expert to help streamline and operationalize tech‑enabled processes across the Engineering & Reliability domain. You will support the design, communication, and continuous improvement of our processes—linking operations, technology, risk, and compliance—so teams can deliver reliably and efficiently. This role emphasizes structured coordination, stakeholder communication, community engagement, and event/portfolio support, with growing exposure to automation and data‑driven reporting.
The Team
This role is part of the Engineering & Reliability domain with CTO and will work closely with the business support colleagues such as the Business Manager, Finance and HR dedicated to the Global Head of E&R.
Roles and Responsibilities
Process Coordination & Documentation
Maintain and improve end‑to‑end process documentation (e.g., operating procedures, R&Rs, communication playbooks), ensuring alignment with corporate standards, brand guidelines, and tone of voice.
Assist in Board, regulatory and executive support activities, including preparing presentations, briefing materials, and facilitating events (internal & external) where necessary.
Proactively signal and suggest areas for improvement in internal processes, consistent with our efforts to simplify and standardise processes across E&R.
Operational Communication & Change Support
Translate process changes into clear messages and toolkits; publish and maintain content across internal channels (ING Today, Viva Engage, Teams, SharePoint, static pages), and support adoption through targeted campaigns.
Community & Event Enablement
Activate expert communities; organize townhalls, meetups, demos, knowledge sessions and offsites; capture feedback and actions to drive continuous improvement.
Serve as a liaison between departments of the Engineering & Reliability domain, fostering collaboration and alignment on cross-functional initiatives.
Reporting & Insights
Support basic analytics on participation, communications reach, and process adherence; surface insights and recommendations to stakeholders.
Recommend changes to policies, processes, standards and practices that would improve operational support.
Stakeholder Engagement
Connect the right people across operations, technology, risk, and compliance; manage channels and collaboration spaces in line with internal guidelines.
Plan and deliver stakeholder engagement activities to develop effective project working relationships and to ensure that stakeholder needs and concerns are identified and effectively addressed.
How to succeed
We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself. To be successful in this role, you will need :
3–5 years’ experience in process coordination, communications, community or event management, or customer journey roles in a tech/operations environment.
Strong planning, organizing, and stakeholder management skills; comfortable prioritizing multiple activities and meeting deadlines.
A ‘can do’ mentality, proactive, resourceful, accurate, highly organised and structured way of working.
Clear communicator with attention to detail, able to create aligned content and engage diverse audiences.
Familiarity with internal collaboration tools and channels (e.g., Teams, Viva Engage, SharePoint, ING Today, MyLearning).
A continuous improvement mindset with basic data/reporting skills to monitor effectiveness and propose enhancements.
Exposure to process automation concepts and simple workflow tooling; comfort working with technology teams.
Experience facilitating communities of practice and content publishing.
Education
Bachelor's degree in a relevant field (e.g., Business Administration)
Rewards and benefits
We want to make sure that it’s possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions.
The benefits of working with us at ING include:
25-28 vacation days depending on contract
Pension scheme
13th month salary
8% Holiday payment
Hybrid working
Personal growth and challenging work with endless possibilities
An informal working environment with innovative colleagues
About us
Curious about how ING empowers people and businesses to move forward?
Discover what we do and what we can offer you.
Questions?
Contact the recruiter attached to the advertisement. Want to apply directly? Please upload your CV and motivation letter by clicking the ‘Apply’ button.