Procedural Scheduling Representative PRN - Endoscopy
Southlake Campus
Position Summary / Career Interest:
The Scheduling Representative works as a member of the interdisciplinary patient care team. Support is provided to the clinicians for the day to day operations. The Scheduling Representative performs routine scheduling of new and follow-up appointments requested by patients and providers, maintains compliance with 3rd party payers, and provides exceptional customer service. They may also assist other administrative staff with overflow work.
Responsibilities and Essential Job Functions
- Routinely maintain work area in a neat and orderly fashion.
- Complete order entry using hospital information system or manual order forms (test requisitions) including cancellation or modification of orders as required
- Review all clinic orders for date, time, signature, and pagers.
- Patient specific labels; apply patient labels to progress notes, order forms, and other patient specific forms as needed.
- Complete needed filing/record keeping.
- Call for consults using appropriate consult forms as a guide.
- Call support and ancillary departments as needed (EVS, transport, lab, pharmacy, radiology, volunteer, etc.)
- Transport items to ancillary departments as needed (blood to laboratory, retrieve/deliver patient belongings, charts to medical records, etc) and pick up any items if required.
- Supplies: Ensure that supplies are stocked, including copy, printer, and fax machines with paper and all forms.
- Schedule follow-up appointments for patients (clinics, outpatient radiology etc).
- Identifies insurance plans and specific procedures which need to be pre-approved. Pre-certifies required tests and procedures.
- Enters referrals and pre-certifications in hospital information system, makes copies and forwards to appropriate parties.
- Assists Team members as assigned/needed.
- Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
- These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.
Required Education and Experience
- High School Graduate or GED.
Preferred Education and Experience
- Associates Degree in business or a related field of study from an accredited college or university.
- 1 or more years of experience in a hospital environment.
- 1 or more years of experience in a direct customer service environment.
Knowledge Requirements
- Advanced Keyboarding skills, proficient in computer languages such as outlook, Microsoft Word and Excel.
Time Type:
Part time
Job Requisition ID:
R-49337
Important information for you to know as you apply:
The health system is an equal employment opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status. See also Diversity, Equity & Inclusion.
The health system provides reasonable accommodations to qualified individuals with disabilities. If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link asktalentacquisition@kumc.edu.
Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP.
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