Job Description:
About the Opportunity:
Toppan Merrill is a global technology leader committed to simplifying the complexity of regulatory disclosure and communications. We offer the most intuitive end-to-end solutions for complex compliant content creation and enhancement of multi-stakeholder collaboration. Our industry leading technology is backed by what we are best known for: unmatched market expertise and unparalleled customer service. Toppan Merrill is a leading partner for the financial, legal, health and capital markets.
Learn more at https://www.toppanmerrill.com/careers/. About Toppan Merrill
Essential Duties and Responsibilities
- Apply technical & tactical expertise in the execution of daily and special client projects.
- Develops and implements standard operating process in area of responsibility.
- Recommends and determines the scope of client driven projects and outlines a plan of action.
- Modifies and scopes service solutions to help internal/external clients better manage day to day operations.
- Estimates and manages project schedules and budgets.
- Reviews operations and testing of models to ensure adequacy or determine needs for reformulation.
- Effectively diffuses complex client situations and promotes Toppan Merrill as a whole while in the execution of the project.
- Research and resolve customer problems, recommending modification to the product/service line.
- Demonstrates clear and timely communication, establishing trust with client and internal stakeholders.
- Collaborates with outside teams on new projects and assists on product/platform launches.
- Displays through advance knowledge and execution, they are a subject matter expert in the products produced and the platforms used in delivering to our clients.
- Provides effective leadership through shared goals, motivating others with support, and fostering a collaborative environment.
Minimum Education
- Bachelor’s Degree or equivalent of education and experience
Minimum Experience
- 7-10 years related experience in client services environment in printing and fulfillment related industry
We understand that your skills deserve recognition. That's why we offer a competitive pay scale ranging from $28-$35 per hour, based on experience and expertise. We believe in compensating our dedicated team members fairly for their hard work and commitment. Please note that actual pay may vary within, above, or below this range based on factors such as education, training, experience, professional achievement, business needs, and location.
Toppan Merrill strives to provide our employees and loved ones with competitive benefits including:
- Enhanced Medical, Dental, Vision and Life insurance for employees and dependents
- Employer Contribution to 401K
- Paid time off including vacation, sick, community involvement, bereavement, jury duty, and holidays.
- Paid parental leave
- Paid community involvement/volunteer days
- Wellness Resources and Employee Assistance Programming
Toppan Merrill is an equal opportunity/affirmative action employer. Qualified individuals, including qualified women, minorities, individuals with disabilities and veterans, are encouraged to apply.