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General Function: This position is responsible for monitoring the daily activities of Statement Processing and Mail Center Operations staff, which includes training, coaching, quality reviews and daily production. The Print and Mail Supervisor is responsible for promoting and exemplifying outstanding customer service in conjunction with insuring the department's basic activities and processes are completed promptly and within departmental published standards. They are accountable for the development of the staff that will be called upon to deliver operational excellence alongside ensuring staff compliance with Bancorp policies and procedures. Manage assigned front-line section within the Operations Division, ensuring that employees, equipment and materials are used properly to maximize productivity.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results.
Essential Duties and Responsibilities:
Plans, assigns and monitors the workflow of a group of non-exempt employees within Mail Operations, maintaining optimum efficiency and cost effectiveness while ensuring that production standards are met and maintained.
Ensure appropriate escalation of customer service, operational risks and/or employee issues to Department Manager Ensures adherence to agreed SLA's and escalates non-compliance for review to departmental manager.
Assists with the training of the staff ensuring each staff member is appropriately trained per the internal procedures.
Maintains daily, weekly and monthly reporting of departmental activity, including production, quality, staffing models, and Self Assessments. Responsible for promoting team work and cross training of employees.
Maintains an organized, safe and efficient work area; performs all work in accordance with established procedures.
May be responsible for Print Operations
Along with departmental manager, is an employee engagement leader and facilitator.
Perform any other duties as assigned.
Supervisory Responsibilities: Responsible for working with department manager to provide employees timely, candid and constructive performance feedback; developing all employees to their fullest potential and provide challenging opportunities that enhance employee career growth; developing the appropriate talent pool to ensure adequate bench strength and succession planning; recognizing and rewarding employees for accomplishments.
Minimum Knowledge, SKILLS AND RESPONSIBILITIES REQUIRED:
High School Diploma or GED; college degree is preferred.
Minimum of 1-2 years of workflow or team lead managing experience.
Leadership skills, initiative, a detail orientation, decision making skills.
Ability to work in a team environment, presenting a professional image and commanding the respect of staff, peers, and management.
Excellent verbal and written communication skills are required, as the candidate will be responsible for communicating with all levels of management with the organization and external customers.
Proficient with Microsoft Office products, such as Word, Excel, PowerPoint and Outlook; Access is a plus.
Have the ability to create Excel spreadsheets (including formulas, graphs, filters, etc.) and accurately analyze the data.
Ability to work in a team environment, presenting professional image and commanding the respect of staff, peers and senior management.
Ability to multi-task and effectively prioritize assignments and projects in a fast paced work environment.
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Print and Mail Operations Supervisor M-F 8am-5pmAt Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.
Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.
LOCATION -- Farmington Hills, Michigan 48334Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.