Principle Product Manager (Hybrid, San Francisco)

About Collectly

Collectly is a fast-growing healthcare technology company transforming revenue cycle management (RCM) through AI-driven automation. Millions of patients navigate inefficient billing systems every day, while providers face delayed payments, rising administrative burden, and operational complexity.

Collectly applies artificial intelligence to automate workflows, accelerate cash flow, and modernize the patient financial experience; enabling healthcare organizations to operate more efficiently and focus on delivering care.

There could not be a hotter space to play in.  Healthcare is a $4.9T industry and is adopting AI technology at 2.2x the rate of the rest of the economy.  RCM is at the heart of this transformation as it has a clear and demonstrable ROI to our customers.  

The Opportunity

We are looking for an experienced Principal Product Manager with drive, intellectual curiosity, an appetite for working on hard things, and a founder’s mentality of complete ownership. You will own the strategy and execution of our flagship product and relentlessly seek new ways to provide value for our customers and improve the patient financial experience for patients. 

Additionally, you will adopt an AI-first mentality to find ways to incorporate the latest AI advancements throughout our product. We have already embedded LLMs as a key feature for AI-driven patient support through chat and voice, and there is a tremendous opportunity to continue building these products and finding additional ways to leverage AI in ways that will be transformative for patients and providers.

Key Responsibilities

• Own the strategy, roadmap, and execution for Collectly’s Post-Service and Billie product lines, driving measurable improvements in patient payments, conversion, and overall financial experience
• Act as the single-threaded owner of the post-service patient journey, from statement delivery through payment resolution, ensuring a seamless and high-converting experience across channels (SMS, web, voice, chat)
• Lead high-impact product discovery to identify and validate new opportunities across payments, billing workflows, and AI-driven patient support—grounded in customer pain points, data, and market insight
• Drive an AI-first product strategy, identifying and shipping new capabilities leveraging LLMs and voice AI (e.g., automated patient support, payment negotiation, billing explanation) that meaningfully improve outcomes for patients and providers
• Partner deeply with Infrastructure, Engineering, and Design to build scalable, reliable systems across EHR integrations, billing workflows, and payments infrastructure
• Define and own core business and product KPIs (e.g., collection rate, time-to-payment, patient engagement, resolution rate), and use them to guide prioritization and measure success
• Translate complex healthcare billing and RCM workflows into intuitive product experiences, balancing compliance, operational constraints, and usability
• Work cross-functionally with Sales, Customer Success, and Support to understand customer needs, unblock deals, and continuously improve product-market fit
• Influence company-level strategy by identifying new product and revenue opportunities within post-service billing and patient financial engagement
• Mentor and raise the bar for product thinking across the team, setting a high standard for product rigor, customer obsession, and execution excellence

What Success Looks Like

Within the first 90 days:

• Develop a deep understanding of Collectly’s Post-Service and Billie products, including core workflows across patient billing, payments, AI support, and EHR integrations
• Build strong relationships across Engineering, Design, Infrastructure, Sales, and Customer Success, quickly becoming a trusted partner and central point of product leadership
• Audit the current product experience end-to-end, identifying the highest-impact opportunities to improve patient conversion, reduce friction, and drive collections
• Define and align on clear success metrics for Post-Service and Billie (e.g., collection rate, time-to-payment, engagement, resolution rate), establishing a baseline and identifying gaps
• Deliver an initial set of high-impact product improvements or experiments, particularly focused on increasing payment conversion and improving patient experience
• Establish a clear, opinionated product strategy and roadmap for Post-Service and Billie, grounded in data, customer insight, and business priorities
• Identify and prioritize key AI opportunities, with a clear plan for how LLMs and voice AI can drive step-function improvements in patient support and payment outcomes
• Bring structure and rigor to product discovery and prioritization, ensuring that the team is focused on the highest-leverage opportunities
• Partner with GTM teams to support active deals and customer conversations, contributing product insight that helps win and expand customers
• Demonstrate end-to-end ownership by shipping meaningful progress, setting the tone for speed, quality, and accountability across the product organization

Over two quarters, success includes:

• Driving measurable improvements in core business metrics, such as increasing collection rates, reducing time-to-payment, and improving patient engagement across Post-Service and Billie
• Establishing Post-Service and Billie as best-in-class patient financial experiences, with clear differentiation in usability, transparency, and outcomes compared to legacy billing solutions
• Delivering a cohesive, end-to-end post-service patient journey, from bill delivery through resolution, across SMS, web, chat, and voice
• Shipping multiple high-impact product initiatives that materially improve conversion, automate workflows, and reduce operational burden for customers
• Launching and scaling AI-driven patient support capabilities, including LLM-powered chat and voice experiences that meaningfully improve resolution rates and reduce support costs
• Creating a durable product strategy and roadmap that aligns engineering, design, and GTM teams around the highest-leverage opportunities
• Establishing strong product discovery and execution practices, resulting in faster iteration cycles and higher confidence in what the team builds
• Influencing go-to-market success, by enabling Sales and Customer Success with product capabilities that help win deals, expand accounts, and improve retention
• Identifying and incubating new product or revenue opportunities within patient financial engagement, expanding Collectly’s footprint beyond current offerings
• Raising the bar for product leadership, acting as a force multiplier across the team through mentorship, clear thinking, and strong execution

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Qualifications

Required

• 5+ years of Product Management experience in B2B SaaS, including ownership of complex, multi-stakeholder products (healthcare or fintech experience strongly relevant)
• Proven track record of owning and scaling a product or product line, including 0→1 launches and/or driving significant growth in adoption, revenue, or engagement
• Demonstrated ability to operate at a Principal level, setting product strategy, influencing across teams, and driving outcomes with a high degree of autonomy
• Strong systems thinking, with experience building products that span workflows, integrations (e.g., APIs, platforms), and cross-functional dependencies
• Deep customer empathy paired with strong product judgment, with a track record of translating ambiguous problems into high-impact solutions
• Exceptional analytical and prioritization skills, with experience using data to define success metrics, evaluate tradeoffs, and drive decision-making
• Bias for action and ownership mentality, with a history of shipping high-quality products in fast-paced, ambiguous environments
• Strong communication and stakeholder management skills, with the ability to influence engineering, design, and GTM teams as well as executive leadership
• Experience working closely with engineering teams to deliver scalable, high-quality products, balancing speed with long-term architecture
• Willingness to be based in San Francisco (or relocate) and work closely with a highly collaborative, in-person team

Core Competencies

• Product Strategy & Vision – Ability to define a clear, opinionated product direction and align teams around it
• End-to-End Ownership – Operates as a “GM of the product,” owning outcomes from discovery through delivery and iteration
• Customer Obsession – Deep commitment to understanding and solving real customer pain points, especially in complex domains like healthcare billing
• Analytical Rigor – Uses data to drive decisions, measure impact, and continuously improve product performance
• Execution Excellence – Consistently delivers high-impact work with speed, quality, and attention to detail
• Systems Thinking – Understands and designs for complex systems across payments, billing workflows, integrations, and AI-driven experiences
• Cross-Functional Leadership – Effectively partners with Engineering, Design, Sales, Customer Success, and Support to drive outcomes
• AI Product Mindset – Ability to identify and apply AI/LLM capabilities to real product problems in a practical, outcome-driven way
• Adaptability & Resilience – Thrives in ambiguity and rapidly evolving environments, maintaining focus and momentum

Preferred

• Experience in healthcare, revenue cycle management (RCM), payments, or fintech
• Experience building or scaling AI-powered products, particularly leveraging LLMs, conversational AI, or voice interfaces
• Background as a founder or early employee at a startup, with experience operating in 0→1 or highly ambiguous environments
• Experience owning a product line with direct revenue or P&L impact
• Familiarity with EHR systems and healthcare integrations (e.g., Epic, athenahealth, HL7/FHIR)
• Experience working closely with go-to-market teams to support sales, drive adoption, and improve retention

If you think you’re a “Buffalo” (our unofficial team mascot, the only animal that runs towards a storm to get through it faster) who has what it takes to have a meaningful impact within our rapidly growing organization and to the broader healthcare industry - apply to come join our team today!

Why You’ll Love It Here

• Unlimited PTO: We believe in work-life balance and encourage you to recharge when you need it.
• Comprehensive Health Coverage: Fully paid medical, dental, and vision insurance for you and your dependents, because your well-being matters to us.
• Equity Opportunities: Share in our success with stock options - your hard work will drive our growth.
• Retirement Planning Made Easy: Enjoy a 401(k) with a generous company match to secure your future.
• Student Loan Support: We help lighten the load with contributions toward your student loans.