Mangopay is a wallet-based payment infrastructure built specifically for organisations with complex, multi-party fund flows. A pioneer in multi-party payments.
Our solution optimises fund flows on behalf of the organisations we work with using wallets as programmable, composable building blocks.
Mangopay’s regulated platform collects payments, secures transactions and holds funds, splits money between the various parties in the funds flow, and ultimately manages the payout to service providers, sellers, and consumers.
Platforms and fintechs using Mangopay regain control and transparency over multi-party payment flows, generate additional revenue, and improve operational efficiency. They can stay compliant while innovating and scaling.
Our team of 300+ people is spread across offices in Madrid, Paris, Warsaw, Berlin, Luxembourg and London. We're looking for talented individuals to join us in tackling the exciting challenges ahead.
At Mangopay, you’ll be part of a supportive, diverse team committed to building scalable solutions and driving change in the fintech space!
As a Senior CSM, you will be responsible for the growth of your portfolio and thus be in charge of providing technical expertise and support to your portfolio of clients as well as proactively increasing your portfolio revenue through the support of new sales, upsells and cross-sells.
The Sr. Customer Success Manager proactively builds clear advice, supports our customers in their growth and ensures that they are satisfied with our solution. You will work closely with the client to understand their payment requirements and recommend solutions that best meet their needs. You will also collaborate with our product teams to ensure that our fraud prevention solution is adapted to the clients needs. You will set up and discuss KPIs, thresholds, and rulesets, in close cooperation with the client and the data science team.You will proactively build the strategy to maximize revenue of your portfolio and thus increase your customers lifetime value through upsells, cross-sells.
This role is hybrid and has an expectation to spend at least 2 days per week in the office.
Interested in this position? Apply without a second thought!
We care about equal employment opportunities, so all qualified applicants will receive equal consideration regardless of their race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.