The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.
The Role
Today's dual challenge of meeting sustainability goals while maximizing business performance demands new levels of efficiency and innovation. With more than 120 patents, AspenTech is the world’s leading Industrial Artificial Intelligence (AI) software provider; helping our customers deliver higher levels of sustainability, safety and profitability.
We are seeking a Chemical Engineer to join our Petroleum Supply Chain (PSC) team to work as a Principal Technical Support Engineer. The ideal candidate should be able to learn new concepts quickly. The candidate should be an innovative thinker, demonstrate high initiative, have great communication skills and work to the highest ethical standards
Aspen Technology, Inc. offers a thorough training program to develop our technology leaders of tomorrow. Through classroom training, mentored hands-on work and real-world customer problem solving engineers can quickly gain rich industry experience.
Aspen Technology, Inc. is looking for the right candidate to fill this important position. This is a long-term career with opportunity for growth and development in a cutting-edge engineering technology company.
Your Impact
- Troubleshoot & resolve chemical engineering related industry problems reported by the customer base using AspenTech’s proprietary software
- Function as a global expert and assist worldwide staff to resolve advanced chemical engineering related industry problems reported by the customer base using AspenTech’s proprietary software
- Communicate with customers through phone, chat, web-conferencing, email and in-person
- Own escalation of all assigned customer issues and drive holistic resolution cross-functionally within AspenTech. Work with cross functional management to ensure global issue escalation meets ongoing customer needs.
- Identify new content areas and lead teams to create technical white papers for publication to AspenTech’s web knowledgebase for areas of expertise
- Deliver high-quality advanced level and tailored training classes, which are based on principles of chemical engineering and industrial processes, to industry-recognized expert users
- Using expert knowledge of industry trends, lead development of AspenTech’s customer-facing training materials for new applications and focus in the industry. Mentor others to tailor training materials to specific plants and processes based on customer industrial business needs.
- Lead a small team functioning as subject matter experts (SME) in AspenTech’s pre-release beta software testing program to drive improved product quality
- Lead complex pre-sales consultations, based on chemical engineering principles and industrial processes, to identify prospects’ business problems and articulate AspenTech’s products as the solution
- Lead others to architect, configure and deploy AspenTech solutions in customer environments based on customer business needs
- Conduct health checks on assigned accounts
- Lead cross-functional improvement projects as needed with regular updates to an AspenTech management team
What You'll Need
- Bachelor's, Master’s or Ph.D. degree in Chemical Engineering, Operations Research, or closely related discipline
- 8-10 years of relevant experience. University experience may count.
- Strong understanding of Chemical Engineering principles with demonstrated expertise
- Knowledge of chemical and manufacturing business processes in the refining, chemical, pharmaceutical or process industries. Work experience in such an environment is beneficial.
- Detail-oriented with hands-on problem-solving skills
- Prior exposure to AspenTech products or competitor tools
- Strong written and verbal communication skills. Ability to communicate effectively with senior management about business initiatives. Ability to present complex information in a clear and concise manner.
- Strong customer first mindset, with the ability to identify opportunities that create value for customers
- Ability to manage multiple responsibilities and competing priorities
- Ability to travel. Travel is usually less than 25% and may occasionally be international.
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