Principal Specialist - Customer Business Mgmt

About GlobalFoundries:

GlobalFoundries is a leading full-service semiconductor foundry providing a unique combination of design, development, and fabrication services to some of the world’s most inspired technology companies. With a global manufacturing footprint spanning three continents, GlobalFoundries makes possible the technologies and systems that transform industries and give customers the power to shape their markets. For more information, visit www.gf.com.

Summary of Role:

The Customer Business Manager is a part of the Sales team responsible for sales and client-support operations from pre-order to order fulfillment, while achieving customer satisfaction and building deep relationships. This role is the Voice of the Customer within GF and partners closely with Finance, Business Unit, Supply Chain, and Customer Service teams.

Essential Responsibilities:

• Develop client relationship as focal point managing day-to-day business operations related to forecasting, order placement, and revenue fulfillment
• Work directly with client to address fulfillment issues by solving complex problems with long-term solutions
• Work closely with Sales to provide proactive sales support for the tactical horizon
• Work closely with Sales Account Manager and Revenue Operations teams for analysis of client forecast, order rates, and judged forecast inputs to ensure internal planning accuracy
• Manage client product life cycle from production to end of life
• Manage client master pricing list and internal system accuracy
• Track sales program initiatives as outlined by project plan (ex. price reconciliation, rebate, etc.)
• Prepare and participate in pricing negotiations, QBRs, and other client-facing account team meetings
• Responsible for weekly account team meetings, managing the agenda, documenting minutes, and following up on actions to ensure closure
• Provide Business Analysis support to the team as needed and work on assigned special projects.

Other Responsibilities:

Perform all activities in a safe and responsible manner and support all Environmental, Health, Safety & Security requirements and programs.

Required Qualifications:

• Bachelor’s Degree from an Accredited College or University in Engineering, Business, Supply Chain, or related discipline
• 5 or more years of relevant experience
• Knowledge of the Semiconductor Industry
• Highly Motivated, proactive and self-sufficient
• Effective communicator with presentation skills
• Must have organizational skills and be detail oriented
• Travel Requirements: Minimal travel required
• Language Fluency: English (Written & Verbal)

Preferred Qualifications:

• 2 or more years of experience in customer-facing roles in any industry
• Ability to independently interface directly with customers (procurement/planning)
• Strong understanding and interest in Sales
• Strong Project Management skills
• Strong problem-solving skills
• Strong collaboration with internal teams and is recognized as a team player
• Ability to be available outside of regular work hours for meetings with global internal and external teams
• Proficiency in MS Excel, Word, PowerPoint, SharePoint
• Experience with MS Dynamics 365, Kinaxis, Oracle

Other Requirements:

• Perform all activities in a safe and responsible manner and support all Environmental, Health, Safety & Security requirements and programs
• Applicant must be a U.S. citizen.
• Must be eligible to obtain and maintain a SECRET level U.S. Government security clearance. 

Expected Salary Range

$66,800.00 - $138,300.00

The exact Salary will be determined based on qualifications, experience and location.