Principal Salesforce Administrator

What You’ll Do 

Platform Ownership & Operations 

• Serve as a primary platform owner for Salesforce, accountable for production stability, reliability, and performance. 

• Lead advanced Salesforce administration activities including configuration, security model design, automation, data management, and environment strategy. 

• Proactively identify and remediate risks related to technical debt, scalability, performance, and security. 

• Partner with support, monitoring, and incident teams to meet SLAs and drive root‑cause resolution for production issues. 

Governance & Enterprise Standards 

• Actively participate in and support Salesforce Design Authority / governance forums, ensuring solutions align to enterprise architecture and platform standards. 

• Review and influence solution designs, enforcing best practices around configuration vs. customization, data integrity, and long‑term maintainability. 

• Define and evolve administrative standards, guardrails, and operating procedures across the Salesforce ecosystem. 

Release & Change Leadership 

• Play a key role in release management, environment readiness, and deployment coordination in partnership with Release Managers and DevOps teams. 

• Ensure admin‑owned changes are well‑designed, tested, documented, and production‑ready. 

• Support and mature DevOps, CI/CD, and backup/recovery processes as they relate to admin‑managed components. 

Technical Leadership & Mentorship 

• Serve as a technical leader and mentor for Salesforce Administrators and developers, raising overall platform maturity. 

• Lead knowledge‑sharing sessions, working groups, and admin community forums. 

• Provide hands‑on coaching to build admin capability across delivery teams and reduce single‑points‑of‑failure. 

Strategic & Cross‑Functional Partnership 

• Collaborate closely with Product Owners, Solution Architects, Developers, Data teams, and Business stakeholders to translate business needs into scalable platform solutions. 

• Support platform initiatives such as license optimization, app rationalization, new Salesforce feature adoption, and roadmap planning. 

• Evaluate new Salesforce capabilities and AppExchange solutions, providing recommendations grounded in enterprise impact and ROI. 

What You Bring 

• Extensive hands on experience as a Salesforce Administrator in large, complex, multi team environments. 

• Deep expertise in Salesforce security, roles, profiles, permission sets, flows, data management, and environment strategy. 

• Proven ability to lead through influence without direct authority. 

• Strong understanding of Salesforce governance, release management, and platform best practices. 

• Demonstrated experience supporting production systems with high availability and business criticality. 

• Bachelor's degree or advanced degree  

• 7+ years of experience in related field. 

• In lieu of degree, 9+ years of experience in related field. 

Bonus Points  

• Salesforce Administrator and/or Advanced Administrator certifications (additional Salesforce certifications strongly preferred). 

• Experience operating within a Salesforce Center of Excellence or enterprise governance model. 

• Familiarity with DevOps tools (e.g., Copado or similar), release automation, and backup/recovery strategies. 

• Experience partnering with vendors and evaluating third‑party Salesforce solutions. 

• Background in mentoring or leading communities of practice. 

What You’ll Get  

• The opportunity to work at the cutting edge of health care delivery with a team that’s deeply invested in the community   

• Work-life balance, flexibility, and the autonomy to do great work    

• Medical, dental, and vision coverage along with numerous health and wellness programs    

• Parental leave and support plus adoption and surrogacy assistance    

• Career development programs and tuition reimbursement for continued education    

• 401k match including an annual company contribution    

• Learn more    

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