Join our IT Shared Services team and support UQ’s Research Institutes with clients across The Institute for Molecular Bioscience (IMB), The Queensland Brain Institute (QBI) and The Australian Institute of Bioengineering and Nanotechnology (AIBN).
In this role, you will be the technical escalation point for client support issues for the IT Support team, collaborating with central ITS support teams as required. The role will be responsible for delivering client and systems improvement projects with the support of other staff as required, and will be based across IMB, QBI and AIBN at St Lucia Campus
Key responsibilities will include:
As part of the UQ community, you will have the opportunity to work alongside the brightest minds, who have joined us from all over the world.
Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you will have the opportunity to contribute to activities that have a lasting impact on our community.
Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as:
Appointment to this role is subject to the successful completion of relevant pre-employment checks, which may include verification of the right to work in Australia, qualifications, criminal history checks, and other role-specific requirements such as mandatory immunisations, First Aid and/or CPR certification, and Blue Card checks. This may also include checks relating to gender-based violence matters or other integrity and conduct requirements.
You must maintain unrestricted work rights in Australia for the duration of this appointment to apply. Employer sponsored work rights are not available for this appointment.
For more information about this opportunity, please contact Manager, IT Customer Support, Alan Hockings a.hockings@uq.edu.au
For application inquiries, please reach out to the Talent Acquisition team at talent@uq.edu.au, stating the job reference number (below) in the subject line.
We welcome applications from all individuals and are committed to an inclusive and accessible recruitment process. To be considered, please ensure you upload:
Our strength as an institution lies in our diverse colleagues. We're dedicated to equity, diversity, and inclusion, fostering an environment that mirrors our wider community. We're committed to attracting, retaining, and promoting diverse talent, particularly from Australia’s First Nations Peoples. If you require an alternative method to submit your application due to accessibility needs or personal circumstances, please contact talent@uq.edu.au.
UQ is committed to a fair, equitable and inclusive selection process, which recognises that some applicants may face additional barriers and challenges which have impacted and/or continue to impact their career trajectory. Candidates who don’t meet all criteria are encouraged to apply and demonstrate their potential. The selection panel considers both potential and performance relative to opportunities when assessing suitability for the role.
Applications close 19 January 2026 at 11.00pm AEST (R-59933). Please note that interviews have been tentatively scheduled for late January.