The IT M365 Service Delivery Principal role oversees a number of key functions within the IT Enterprise Services department that enable the delivery of a high-quality service to end users, and to ensures Service Support and Service Delivery processes are in place to meet business needs. This position is an engineering role and requires that you establish, support, and expand M365 offerings within the Unified Communication Service Delivery team and achieve those expectations to a high standard.
A typical day may include the following:
Responsible for engineering compliance, security, and effective delivery of the O365 Services throughout Regeneron.
Develop and document the build/operations specifications for any new or existing M365 services and related core components.
Engineer monitoring, control, and support of the service; ensuring systems, methodologies and procedures are in place and followed.
Assist the Service Delivery Team in providing engineering services and support in operational projects and develop a strong understanding of projects impacting the M365 environment and ensuring service impact is minimized and agreed.
Be accountable for the quality of the M365 engineering service and performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems.
Participate and lead architectural discussions, make recommendations for Service improvements, and ensure actions are followed through to completion in a timely manner.
Provide engineering direction for Microsoft O365 products with specialized skills in Exchange, Azure, OneDrive, OneNote, SharePoint, Teams, and Skype.
Experience with Microsoft Cloud Solutions design, and operations is a must.
Strong knowledge of at least one programming or scripting language (like PowerShell, Python, etc.).
Hands-on experience with the implementation of Azure Information Protection is expected.
In-depth knowledge and experience in configuring M365 security features including AIP, DLP, ATP, IAM/RBAC, and SIEM is a must.
Responsible for the Level 3 day-to-day delivery of the service to the business as expressed in the Statement of Work.
This role may be for you if:
Deep knowledge of Microsoft 365 Infrastructure technologies, data center, server, virtualization, storage, and disaster recovery/business continuity.
Demonstrated skills in Microsoft O365 products with specialized skills in Exchange, Azure, OneDrive, Teams, OneNote, SharePoint, and Skype.
Demonstrated skills in SMTP email relay, AntiSpam, AntiMalware, AntiPhishing, and Data Leak Prevention filtering services.
Service Management or Engineering Support in a large-scale and diverse environment of incident management, escalation procedures and related disciplines.
Experience designing and developing highly available infrastructure capable of 24x7x365 business operations with a track record of managing teams that supported engineering highly available services.
To be considered for this opportunity, you must have a Bachelor’s degree in the field of computer science, information systems, computer engineering or 5+ years of relevant work experience.
Does this sound like you? Apply now to take your first step towards living the Regeneron Way! We have an inclusive culture that provides comprehensive benefits, which vary by location. In the U.S., benefits may include health and wellness programs (including medical, dental, vision, life, and disability insurance), fitness centers, 401(k) company match, family support benefits, equity awards, annual bonuses, paid time off, and paid leaves (e.g., military and parental leave) for eligible employees at all levels! For additional information about Regeneron benefits in the US, please visit https://careers.regeneron.com/en/working-at-regeneron/total-rewards/. For other countries’ specific benefits, please speak to your recruiter.
Please be advised that at Regeneron, we believe we are most successful and work best when we are together. For that reason, many of Regeneron’s roles are required to be performed on-site. Please speak with your recruiter and hiring manager for more information about Regeneron’s on-site policy and expectations for your role and your location.
Regeneron is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, nationality, national or ethnic origin, civil status, age, citizenship status, membership of the Traveler community, sexual orientation, disability, genetic information, familial status, marital or registered civil partnership status, pregnancy or parental status, gender identity, gender reassignment, military or veteran status, or any other protected characteristic in accordance with applicable laws and regulations. The Company will also provide reasonable accommodation to the known disabilities or chronic illnesses of an otherwise qualified applicant for employment, unless the accommodation would impose undue hardship on the operation of the Company's business.
For roles in which the hired candidate will be working in the U.S., the salary ranges provided are shown in accordance with U.S. law and apply to U.S.-based positions. For roles which will be based in Japan and/or Canada, the salary ranges are shown in accordance with the applicable local law and currency. If you are outside the U.S, Japan or Canada, please speak with your recruiter about salaries and benefits in your location.
Please note that certain background checks will form part of the recruitment process. Background checks will be conducted in accordance with the law of the country where the position is based, including the type of background checks conducted. The purpose of carrying out such checks is for Regeneron to verify certain information regarding a candidate prior to the commencement of employment such as identity, right to work, educational qualifications etc.
Salary Range (annually)