Prime Services Technology Senior Program Delivery Manager

26956577 Prime Services Technology Senior Delivery Manager

Engineer the future of global finance. At Citi, our Tech team doesn’t just support finance – we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech.

Equities Tech

Equities Technology at Citi is undertaking a bold, multi‑year transformation to build a best‑in‑class global platform across execution, prime, clearing and cross‑product margining. We are re‑engineering our technology estate to achieve world‑leading performance and resiliency, enabling new capabilities in advanced execution, global market connectivity, and modernised post‑trade, clearing and margin processes. Our ambition is to deliver a seamlessly integrated, highly automated platform that drives outstanding client outcomes and accelerates growth across our global franchise. As part of the team, you’ll collaborate closely with high‑calibre engineers and deeply engaged business and product partners - working together to define and deliver the next generation of Equities technology at Citi.

The Team

Prime Services is an area within Markets Technology, it supports a rapidly growing business that uses technological innovation to maintain competitive advantage in a constantly evolving market. The Core Program Manager role is responsible for managing technology new product rollouts/upgrades/improvements by coordinating with a diverse group of global teams such as business and internal technology/operations teams, to build-out and maintain our next generation Prime Services platforms.

Key Responsibilities Include (but not limited to):

• Transformative Program Delivery - Own end-to-end delivery of complex, multi-workstream technology transformation Program from initiation through to benefits realization whilst ensuring Programs are delivered on time, within budget, and to the agreed scope, with clear change control governance.
• Strategic Planning & Governance (Establish and maintain best-in-class Program governance frameworks, including RAID logs, decision registers, change control boards, and Program health dashboards).

• Stakeholder Management at MD Level - Build and sustain trusted, influential relationships with Managing Director and C-suite stakeholders across business and technology functions.
• Meeting Governance
• Cross-Functional Leadership - Lead without formal authority across globally distributed, matrixed teams whilst inspiring confidence and followership at all levels of the organisation.
• Adaptability Across Technology Domains - Demonstrate equal effectiveness on small, focused projects and large-scale, multi-year enterprise Program .

• AI & DIGITAL TOOLING PROFICIENCY - Deep, hands-on proficiency with enterprise AI tools including Microsoft Copilot, Stylus Workspaces, and AI-assisted project management platforms. Ability to leverage AI to accelerate delivery — from automated reporting and meeting summarisation to risk analysis and stakeholder communication drafting.
• Jira - Expert-level Jira proficiency: backlog management, sprint planning, epic and story structuring, custom dashboards, advanced JQL queries, and automated reporting.
• Confluence - Mastery of Confluence as the single source of truth for Program documentation: wikis, decision logs, RAID registers, meeting minutes, and stakeholder-facing artefacts.

Key Skills and Experience required:

• Proven leadership track record to accompany experience within Prime services technology
• Deep understanding of the products associated within Prime services business.
• Proven project and program management skills, and the ability to drive cross-functional alignment at all levels of the organization.
• Experience of working with both technical and non-technical stakeholders on complex and cross-functional projects.
• Extensive stakeholder management across all levels Technology and Markets Businesses whilst being able to influence and builds trusted relationships at all levels
• Deep understanding of all aspects of IT development/Engineering, product management and program management to enable effective collaboration with partners from those disciplines.
• Stellar Communication Exceptional written and verbal communication skills. Able to distil complex Program status into crisp, compelling narratives for executive audiences. Adapts communication style fluidly across technical teams and senior business stakeholders.
• Delivery Excellence Relentless focus on outcomes. Brings structure, rigor, and momentum to every Program . Holds self and others to the highest standards of delivery quality.
• Adaptability & Agility Nimble and flexible. Thrives in ambiguity and rapidly onboards to any technology domain, Program size, or organizational context. Never waits to be told what to do.
• Strategic Thinking Connects Program delivery to business outcomes. Anticipates change and pivots plans with agility and precision. Sees the big picture without losing grip on the detail.
• Stakeholder Influence Builds trusted relationships at all levels. Leads without authority across matrixed, global organisations. Navigates complexity and politics with confidence and integrity.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

What we’ll provide you

By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• 27 days annual leave (plus bank holidays)
• A discretional annual performance related bonus
• Private Medical Care & Life Insurance
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources

Visit our About Us | Culture, Values & Benefits page to learn more.

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.

#LI-AP2

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Job Family Group:

Technology

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Job Family:

Business Analysis / Client Services

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

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