Prime Services Client Coverage Analyst

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Job Summary

The Prime Services Client Coverage Analyst is responsible for providing day to day client coverage and operational support to hedge fund clients within the Prime Services business.
The role sits at the intersection of client relationship management, risk awareness, accounting understanding, and operational execution, acting as a trusted point of contact for hedge fund managers, management companies, fund administrators, and internal stakeholders across Global Markets.
The analyst ensures seamless service delivery, accurate understanding of client activity and exposures, and effective coordination across internal teams to support client trading, financing, and reporting needs

Education and Experience Required

Qualifications
• Completed JSE exams (RE1 / RE3 or relevant JSE regulatory exams).
• Bachelor’s degree in finance, Accounting, Economics, Investments, or a related discipline (preferred).

Experience
• 5–8 years’ experience within Global Markets, Prime Services, hedge funds, or fund administration.
• Prior exposure to hedge fund operations, prime brokerage, custody, or fund accounting environments.
• Experience interacting directly with hedge fund managers and/or fund administrators is strongly preferred.

Job Description

Key Accountabilities

1. Client Coverage & Relationship Management

• Serve as a primary coverage contact for assigned hedge fund clients and their service providers (management companies, fund administrators, auditors).

• Build and maintain strong working relationships with hedge fund portfolio managers, operations teams, and fund administrators.

• Coordinate client queries across Prime Services, ensuring timely resolution and high service standards.

• Support client onboarding, account maintenance, and ongoing client engagement activities.

2. Prime Services & Global Markets Support

• Support hedge fund clients across Prime Services offerings, including financing, margining, collateral, and trade lifecycle processes.

• Act as the central point of coordination between clients and internal teams such as Trading, Operations, Risk, Finance, Legal, and Technology.

• Ensure clients have a clear understanding of Prime Services processes, reporting, and operational requirements.

3. Risk & Exposure Awareness

• Develop a strong understanding of client risk profiles, trading activity, and portfolio exposures.

• Liaise with Risk Management and Credit teams on margin requirements, exposure monitoring, and limit management.

• Assist in monitoring margin calls, collateral movements, and funding impacts, escalating issues where appropriate.

• Understand the impact of market movements on client positions, financing, and liquidity.

4. Accounting & Reporting Understanding

• Maintain a working understanding of hedge fund accounting concepts, including NAV drivers, P&L, fees, and financing costs.

• Liaise with fund administrators to resolve reconciliation breaks, valuation queries, and reporting discrepancies.

• Support the production, review, and explanation of client reports related to positions, financing, margin, and cash flows.

5. Operational Oversight & Issue Resolution

• Track and resolve operational issues across the trade lifecycle, working closely with Middle Office and Operations teams.

• Proactively identify recurring issues and contribute to process improvements to enhance client experience and reduce operational risk.

• Ensure accurate and timely communication with clients on operational matters.

Education

Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised