Nature and aim of the position
Global Blue pioneered the concept of Tax Free Shopping 40 years ago. Through continuous innovation, it has become the leading strategic technology and payments partner, empowering merchants to capture the growth of international shoppers. The Group connects all stakeholders involved in the international shopping ecosystem. Global Blue has over 2,000 employees in more than 50 countries. http://www.globalblue.com/corporate
We are looking for a Pre Sales/Technical Implementation Manager to work on multi currency and and payment gateway and integration projects in MEA with a focus on UAE and KSA. This role requires significant domain expertise in the payments space and experience in POS and hotel PMS applications. It is a requirement to have experience in card payment and have good understanding of integration both Ecommerce and POS. In the role you will be an integral part of helping our client-facing teams – including sales, account management and our partnership team – win new deals, support existing clients, and lead/manage the RFI/RFP bid process in collaboration with sales, sales engineering, finance, legal (contracting), product and other departments.
Experience and Role Function
The role has the following primary responsibilities:
- Expert in French language both written and verbal
- In depth understanding of the cross border payment sector with specific knowledge with Multi Currency payment solution.
- Knowledge on in Omni Channel payments including integration with POS and PMS systems in the retail and hospitality sector.
- Knowledge on tokenisation and how it applies to payments.
- Ability to be present a solution sale to large groups, including internal employee training sessions as well as client/partner meetings
- Ability to become a Subject Matter Expert on the Global Blue platform and our solutions
- Contribute to responses for Requests for Information (RFI) and Requests for Proposal (RFP)
- Review incoming technical requests and respond to questions for the Sales, Account Management and other client-facing teams
- Lead pre-sales and technical integration calls, including hotel and retail point-of-sale, ecommerce and mobile integration discussions - Includes taking minutes and performing research on the potential merchant/partner prior to the call to ensure that we understand their environment, products and solutions
- Attend conferences, presentations and other client-facing meetings as needed
- Provide technical input and guidance into the solution design and ensure all designs will work in line with industry standards including scheme mandates
- Guide and assist team members in term of technical and domain knowledge, professional skills, and correct delivery according to the stipulated timeline
- Solve implementation and/or migration problems or ensure that they are resolved timeously by the available resources.
- Participate in any project retrospectives and contribute to internal process improvement and maturation.
- Liaise with other business groups where necessary.
Key competencies
- Must have knowledge of as many of the followings as possible: AS2805, ISO8583, ISO20022, Card Scheme Specifications, and other payments message protocols and transport mechanisms such as TCP/IP, REST API, SOAP/XML
- Experience with payments and point of sale integration in the hotel and retail sector
- Ability to prioritize tasks
- Proactive work ethic Within the scope of the relevant projects, act as a technical consultant to the internal team on platform design and capabilities and recommendations on customisations
- Technical lead implementation (need to be hands-on), and ensure its on-time delivery and within IT budget
- Ensure that solutions and projects are specified and documented appropriately, according to the agreed deliverables and process.
- Fluent in English both written and verbal
Preferable skills and competencies
- Demonstrates strategic thinking with an entrepreneurial spirit
- Analytical and problem-solving skills
- Demonstrates a strong customer orientation - actively seeks innovative ways to improve processes, and user experience
- Ability to collect, clarify, and translate business requirements into documentation and conceptual design
- Excellent presentation skills and an ability to engage audiences
- Ability to effectively collaborate with others to reach mutually agreeable outcomes
- Ability to work independently as well as with a team
- Effective time management skills and ability to meet deadlines
- Possess a "can do" attitude and positive outlook, minimizing negative behaviours
- Ability to communicate effectively in a multicultural, multinational environment and mobilize cross-functional high-performance teams
- Fluent in English – French