The Premium Personal Advocate is a full-time, remote telephonic role. In this role, you will engage members with various medical and health conditions through inbound and outbound calls. This role represents Cigna by educating members on available programs and services, addressing barriers to care, and encouraging appropriate escalation to clinical staff (e.g., Nurses) when needed. The Premium Personal Advocate connects members with the right resources to support better health outcomes.
Key Responsibilities
Engage members and educate them on applicable clinical programs and services.
Motivate and guide members to take ownership of their health, including successfully transferring appropriate cases to a Nurse.
Actively listen and remain member‑focused while navigating multiple systems to verify and document information.
Adapt quickly to changing workflows in a fast‑paced environment.
Educate members on presenting concerns and available service options.
Meet or exceed phone performance metrics and quality standards (90% or higher monthly).
Demonstrate understanding of workflows and responsibilities across internal departments.
Assign cases to appropriate staff based on established guidelines.
Participate in team meetings, training sessions, and in‑service seminars.
Complete additional tasks and projects as assigned.
Qualifications
High school diploma or equivalent required
Bachelor’s degree strongly preferred
Prior healthcare experience preferred
Customer service and/or call center experience preferred
Ability to work a structured training schedule
Training lasts 6 weeks, daytime hours required
No vacation time permitted during training
This role is also anticipated to be eligible to participate in an annual bonus plan.
At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.