Practice Support Technician

Job Description Summary:

Working with other members of the Practice Support Group, this individual will support the attorneys and legal professionals in using practice support tools in delivering client services.

This position can be based in our Silicon Valley or San Francisco, CA office, and offers a hybrid work arrangement, allowing you to work both from home and at your designated Fenwick office. The frequency of in-office work will be determined by business needs and guided by your department's directives. Occasional travel (roughly 10% per year, but will require flexibility as needed) for trials will be required. The work schedule for this position will be 40 hours per week (non-exempt), Monday - Friday, from 9:00 am - 6:00 pm PT, with flexibility to work overtime as needed (including some evenings, weekends and holidays; carry a cell phone and e-mail device at all times, on and off hours).

Job Description:

• Support attorneys and legal personnel in the use of practice support tools for their preparation of cases and for trial.
• Support document and communication databases, transcripts and images in Viewpoint, Everlaw, Relativity, Propel/QuikData, Everchron and similar litigation support applications.
• Load data files into Viewpoint, Everlaw, Relativity, Propel/QuikData, Everchron and similar litigation support applications.
• Administer Propel/QuikData, ShareFile and other collaboration systems. Advise and train legal personnel in the use of Propel/QuikData, ShareFile and other collaboration systems.
• Coordinate and/or conduct project set up and management of documents with outside vendors or by using in-house applications.
• Assist attorneys in using courtroom presentation tools and set up.  At times, the setup and operation of these tools in the courtroom will be necessary. 
• Assist in maintaining a preferred vendor listing of equipment rental and litigation support service vendors. 
• Stay current on litigation support and courtroom equipment vendors and technologies. 
• Serve as the point person in resolving software/hardware issues relating to the supported litigation support tools. 
• Charge all billable time to appropriate client matters. Work to achieve the goal of 600 billable hours per year.
• Participate in Practice Support Group meetings.
• Assist in client-side data collections using department approved procedures and tools.
• Maintain and manage chain of custody documentation for all evidence related to litigation cases.
• Maintain detailed collection and processing logs using department approved tracking procedures.
• Perform other related duties as assigned.

Desired Skills and Qualifications:

• Ability to work effectively with others under short deadlines in high-pressure situations.
• Ability to exercise independent judgment within broad parameters as determined by the attorneys managing the cases.
• Ability to coordinate resources to meet competing demands. 
• Ability to interact with vendors.
• Effective oral and written communications skills.
• The ability to act and work independently, handle interruptions and manage multiple tasks in a deadline driven environment.
• Ability to understand and follow specific and detailed instructions. 
• Must display a professional manner with attorneys, paralegals and other business professional members. 
• Must be prompt with good attendance. 
• Must be able to make judgment decisions and adapt to changing work situations with minimal supervision. 
• Working knowledge of personal computers and the Microsoft Office suite. 
• Familiarity with PCs, Macs and network infrastructure a plus.
• Requires manual dexterity sufficient to operate standard office equipment. Must be able to lift 40 pounds without assistance.
• Able to grasp and apply new ideas. 
• Experience supporting one or more of the following applications: Viewpoint, Everlaw, Relativity, Propel/QuikData, Everchron, Page Vault and WebPreserver.
• Experience with courtroom presentation tools and technical support in the courtroom. 
• Must be able to operate desktop personal computers and laptops, printers, and trial presentation equipment.
• Familiarity with Propel/QuikData and network infrastructure systems a plus.

Reporting to the Director of Practice Support, the ideal candidate will have 3-5 years of demonstrated success in a technical support position. Bachelor's degree preferred.

Benefits and Compensation Details:

At Fenwick, we believe that our partners and employees are our most important asset. Helping you and your families achieve and maintain good health - physical, emotional, and financial - is the reason we offer a comprehensive benefit program. We provide benefits to eligible employees under plans such as Healthcare, Life Insurance, Health Savings Accounts, Flexible Spending Accounts, and Wellbeing.

The anticipated range for this position is:

$84,000 - $120,000

Depending on the role, the actual base salary offered may depend upon a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location in which the applicant lives and/or from which they will be performing the job.

A discretionary bonus for eligible employees may also be available based on performance.  Additional information about employee eligibility for benefits and discretionary bonus will be made available upon request.