Practice Manager - Upper Ottawa Dental

Get to Know Us: 

At Upper Ottawa Dental, we’re redefining the patient experience through personalized, high-quality care in a warm and welcoming environment. Our experienced team is committed to delivering comprehensive dental services using modern technology, all while prioritizing comfort, efficiency, and exceptional service. Proudly serving the Hamilton community, we focus on creating positive, lasting relationships with every patient who walks through our doors.

Schedule:   

• Monday to Friday: 9:00 am - 5:00 pm

What Sets Us Apart: 

• Grow Without Limits: We’ll match your ambition, curiosity and drive to be your best with award-winning education, hands-on experience, real recognition and proven pathways that grow your expertise on your terms 
• Brilliant Rewards: Competitive pay with annual reviews, RRSP matching to grow your future, and a comprehensive total-rewards package, which includes gym discounts, insurance savings, entertainment deals, and more, along with access to our Employee and Family Assistance Program 
• Build Your Career with Us: Be part of a team that shares expertise, tackles challenges together, and works with modern technology, tools, and systems so you can focus on what matters most: patient care, professional development, and practice growth 
• Culture & Flexibility: Career development with industry-leading CE, social and networking events, and a flexible, work-life balanced environment that supports your professional growth 

The wage for this Practice Manager position is $70 - $75/annually depending on skills, experience, and location. 

Please note that this is a replacement job opening. 

Your Impact: 

Operational Planning & Execution 

• Build and execute plans to improve daily operations of the practice ensuring maximum productivity, operational excellence and develop strategies to increase organic patient growth 
• Constantly review clinic environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to team 
• Compliance & Patient Safety 
• Partner with Compliance, DC Institute and Human Resources to ensure the clinic is fully compliant and meets the provincial health regulation standards 
• Manage and oversee all compliance programs within the practice, while leading by example to ensure patient safety is a top priority 
• Work in accordance with the practice’s Health and Safety Policies and Procedures and in compliance with applicable provincial legislation 

Leadership 

• Lead, coach and motivate the team to improve productivity, engagement and retention of patients 
• Drive the implementation of company programs, policies and procedures by supporting action plans and directly motivating the team to meet operational and company objectives 
• Support recruitment efforts to interview dental professionals and assess for best fit 
• Manage and analyze daily staffing costs and payroll administration; oversee accounts receivable process  

About You: 

• University or College Diploma in business or office administration 
• 3-5 years experience as a Dental Practice Lead or Dental Practice Manager is required 
• Experience in a supervisory or management role contributing to business operations including staff scheduling, finances, inventory and people management  
• Strong business acumen and extensive experience in budgeting and forecasting  
• Experience with dental software systems and Microsoft Office is preferred  
• Strong commitment to maintaining health regulation and operational standards 
• Willingness to work varied hours to align with business needs 

Application Information: Candidates must be legally authorized to work in Canada. We are committed to building a workforce that reflects the diversity of the communities and patients we serve. While we thank all applicants for their interest, only those selected for further consideration will be contacted. Applicants who require accommodation during the application or hiring process are encouraged to contact our Recruitment Team; all requests will be reviewed and addressed on a case-by-case basis.