Portuguese Teammate

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Job Summary:

A Customer Service Portuguese job involves assisting customers in Portuguese, typically through phone, email, or chat. Responsibilities include answering inquiries, resolving issues, and providing product or service support. This role requires fluency in Portuguese and strong communication skills.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat in both Portuguese and English.
• Resolve issues related to products or services.
• Document interactions in customer management systems.
• Collaborate with internal teams such as technical support, sales, or operations to find effective solutions for clients.
• Follow up on open cases and update knowledge bases.
• Participate in team meetings.

Qualifications:

• Fluency in Portuguese (professional or native/bilingual) and English (oral and written).
• Strong communication and problem-solving skills.
• Experience in customer service or call center operations is essential.
• Familiarity with CRM software, ticketing systems, and knowledge management tools is commonly required.
• Ability to work under pressure and meet deadlines.
• Organizational and time management skills.
• Customer-minded, always trying to provide the most value.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.