Role Summary

This role manages operational and administrative tasks for portfolio execution, governance, and reporting. Maintains accuracy and consistency in intake, tracking, and communications, ensuring compliance with BPO standards.

Key Responsibilities

Portfolio Intake & Tracking

Support portfolio intake, ensuring submissions meet BPO standards.
Maintain accurate portfolio tracking documents.
Coordinate intake reviews and governance checkpoints.

Governance & Reporting Support

Prepare and maintain portfolio reports and dashboards.
Ensure data quality and consistency across reporting tools.
Coordinate governance materials and action logs.

Administrative & Coordination Support

Provide daily operational support and meeting coordination.
Serve as a central coordination point.

Process & Standards Enablement

Promote adherence to BPO standards and timelines.
Identify and report gaps or risks in processes.
Document and improve processes and templates.

Communication & Stakeholder Support

Draft clear portfolio communications.
Support escalation and decision tracking.

Required Qualifications

High school diploma
Strong attention to detail and data accuracy.
Experience with intake, tracking, and governance in a matrixed environment.
Proficiency in collaboration/reporting tools (Excel, PowerPoint, etc.).
Strong written and verbal communication skills.
Ability to work independently and meet deadlines.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Portfolio Operations Lead Analyst - Express Scripts - Remote

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